driver updates greyed out

Mary, I was not offended at all. I had to sleep, as I do not help in forums around the clock. Before I signed out I said I would be back Sunday to help more. Did you miss that? I see you went ahead and rated me unhelpful even though I asked you to wait and said I would be here to help you until this is resolved. The only way to undo that now is to succeed at the repairs, so let's get to work:

I gave you a download link to get Version 2004 and explained how to run it to update to a version that should be more stable than 20H2 is for you now. Did you go to the link and find Version 2004 to download? Please do that now here:

https://tb.rg-adguard.net/public.php

Make the choices in the screenshot below if the language is correct for you:

After the file downloads, double click to mount it, right click and choose Run as Administrator.  Follow the prompts to Upgrade to the latest version, saving your files and apps if offered.

While it is downloading do the preparations here for Overcoming Version Upgrade Failures: http://answers.microsoft.com/en-us/windows/wiki...

Keep me posted on your progress as I will be here to help until the case is resolved.

i do not remember  rating you badly. if  i did  i am sorry  you have been most helpful. where was the rating    any way  i tried to contact you several times again what rating  if you also read that  I said you were helpful and i appreciate all the help you have given. Yes   I guess we all need sleep and you are a busy man.  I have copied some thing I found on the windows update page. The  problem when I first installed the 20H2 update was after   I did   it the first time  I went  to download and install  I was not happy with it it so        i did  both of the following I went to  windows update page  and clicked on recover to the last version and also went to the uninstall and uninstalled  from there. After this  Task scheduler MMC and event view had CSLID errors and  I could not down load or open some things. Contacted everyone  i could for the fix  eventually I had my nephew  reinstall  Windows. But still had errors  so brought it in to Geek  Squad.   So now  i no longer have  the 2004 versio or the  20H2  now do  you se why  I am scared to download and install even now. The  following is what  i copied about known issues on20H2    it mentions the MMC error.  https://docs.microsoft.com/en-us/windows/release-information/resolved-issues-windows-10-2004There are several issues with both  the 2004 and20H2. If you read  this the part where it saysMMc and snap in is where the problem  i had.

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-20h2 this is  where the snap in  MMc problems occurred  so  that is why  I need a   tech to help me do this. again sorry  if  i did  give you an unfavorable rating .Please do not stop helping me .Thank you so very much for all you have already done. Again I amleary of this all happening again

Iam truly afraid to  install   this  for fear of  having to go back to geek  squad and having to do a complete reinstall again.i will keep this nd when  i feel confident or  have a tech remote connect to  do it then I will.

I hve no idea what mount it is  or how to do  that '