driver updates greyed out

Anonymous

when i go to windows update history nothing shows up, and drivers are greyed out. is there something wrong

what do i need to do?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

OK Mary. Let me know if there's anything else.

Also when ready please mark the post which helped most as the Answer (or Resolved), to help others. A rating is also appreciated and will reverse the bad rating from earlier.

0 comments

66 additional answers

Anonymous

2021-01-06T09:26:56+00:00

if i was not confused before i surly am now

w
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-06T09:24:19+00:00

holy cow you lost me amount bios chipset printer what is mount?? this is even more complicate than what you aid before. why can you just not hit downloa an install any more
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-05T23:45:22+00:00
Yes Mary, you can run the 20H2 media downloaded from Media Creation Tool following the steps in the middle of the download page here: http://windows.microsoft.com/en-us/windows-10/m...

Double click the downloaded ISO to mount it like a drive, look for the Setup file to Run as Administrator.

Update your drivers and BIOS/UEFI firmware first from Dell downloads page here: http://www.dell.com/support/home/us/en/19/Produ... using the Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

Install Printer driver:

I would Clean Install the printer which always works, lasts longer and actually saves time. Windows still needs the full feature software to properly run all the features of a printer/scanner, the new apps are not mature enough to be fully reliable. Follow these steps:
1. Power up the printer, if wired unplug it's USB cable from PC.
2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
3. Use one of these methods to remove all of the old printer drivers:
https://www.tenforums.com/tutorials/101274-unin...

https://helpdeskgeek.com/how-to/remove-uninstal...
1. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
2. Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.
3. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.
If you have further problems reply back with results of each step.

Once it's installed and you've run a test print, then scanned it to see that it opens on the desktop, open the Printer software and go into its Settings to set the scan-to file location you prefer, also the email app you want opened for Scan to Email, if applicable.

I hope this helps
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-05T23:35:20+00:00

i wll not see any dell driver either

things like my cannon printer driver will not update ?
Was this answer helpful?

0 comments No comments