Switching between user logins freezes taskbar

Anonymous
2020-12-23T12:44:15+00:00

The case:

My wife and I share the same home PC for work, that we use independently throughout the day. We would like to be able to switch between our users without having to log out and close/reopen our respective documents and apps. Kinda like how it works on a Mac when you switch between multiple active user login sessions.

The Problem:

Whenever we try to use the "Switch User" functionality, the taskbar freezes (doesn't load) on whichever user you switch to. The only way to unfreeze the taskbar is to log out completely on one user (and subsequently close all apps/documents), and then login to the other user afterwards.

What I have tried:

  • A fresh Windows install
  • Add a new and fresh user (stops working after a reboot)
  • Running DISM.exe /CheckHealth, /ScanHealth, /RestoreHealth
  • sfc /scannow

Extra info:

Both users have Admin account type and our Windows 10 is updated to the latest version.

Windows for home | Windows 10 | Family and online safety

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-04-22T14:50:25+00:00

It is very discomforting to see that relatively simple and ubiquitous peripherals like mice and keyboards can interfere with the OS so badly. Disabling HID devices is a poor workaround for something that MS should fix in the OS or the OEM manufacturers like RAZER should comply with MS specs. But then you have a MS intellimouse freezing the taskbar on an MS OS, it seems that MS itself has an internal interoperability problem.

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  1. Anonymous
    2021-07-25T08:24:14+00:00

    Hi Folks,

    After more than a month of back and forth with support, I got this response:

    Good day! 
     
    My name is Angelica, part of Razer's Tech Escalations team. With regards to your concern where the PC lags or freezes when you log in to a 2nd account, we would like to inform you that your reported concern has been successfully replicated by our team. Please look forward to a future update to resolve the issue. We currently have no ETA on when the fix will be rolled out, however, we acknowledge that the issue is present and are working towards developing a fix. Please continue to keep your Razer software up to date to receive the latest updates and bug fixes.

    We will now be archiving your case. We are here for you should you need any additional information from us, simply reply back to this email.

    For real-time support, you may also chat with us at http://support.razer.com/live-chat

    If you have any other Razer concerns, please feel free to contact us back.

    Enjoy the rest of your day!

    Let's hope they deliver ...

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  2. Anonymous
    2021-07-22T12:26:09+00:00

    i really like that they are doing somethign but:

    • I'm so disappointed that Razer have closed the same issue report so many times with 'it's a problem with Windows, take it to them'.
    • I'm disappointed with Razer support who firstly have been telling us to send the hardware back to them for replacement. Rather than even to try the problem out first for themselves!
    • I'm worried that they are going to fix it for your keyboard. What about all other Razer devices? I guess time will tell.

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  3. Anonymous
    2021-07-21T22:34:19+00:00

    I’m glad they finally acknowledge it, but It’s not the only workaround - as many folks have said deleting the correct driver solves the problem.

    I did that and it’s been working perfectly since! Yehaw!

    Thanks for the update!

    Yes, I do have a HID-compliant device disabled as my fix. And informed Razer as to which one it was. Had to disable, not delete. Deletion only allowed it to reload.

    My only unanswered question is what (if any) functionality is disabled?

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  4. Anonymous
    2021-07-21T22:14:02+00:00

    I’m glad they finally acknowledge it, but It’s not the only workaround - as many folks have said deleting the correct driver solves the problem.

    I did that and it’s been working perfectly since! Yehaw!

    Thanks for the update!

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