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The case:
My wife and I share the same home PC for work, that we use independently throughout the day. We would like to be able to switch between our users without having to log out and close/reopen our respective documents and apps. Kinda like how it works on a Mac when you switch between multiple active user login sessions.
The Problem:
Whenever we try to use the "Switch User" functionality, the taskbar freezes (doesn't load) on whichever user you switch to. The only way to unfreeze the taskbar is to log out completely on one user (and subsequently close all apps/documents), and then login to the other user afterwards.
What I have tried:
Extra info:
Both users have Admin account type and our Windows 10 is updated to the latest version.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It is very discomforting to see that relatively simple and ubiquitous peripherals like mice and keyboards can interfere with the OS so badly. Disabling HID devices is a poor workaround for something that MS should fix in the OS or the OEM manufacturers like RAZER should comply with MS specs. But then you have a MS intellimouse freezing the taskbar on an MS OS, it seems that MS itself has an internal interoperability problem.
Just posting that I to had the same exact issue and was running the Razer Deathadder v2 mouse.
Unplugged that and plugged an old MS mouse in and the computer was back to normal.
How infuriating!!
Ok, contacted razer support, this is what happned:
They made me do a bunch of tests, submit logs etc which I did.
They then went on to replace my mouse. I just got the replacement and I'm sorry to say that the problem is still here (to no one's surprise really..).
So, back to square one, I re-opned the ticket.
I'll keep you posted.
For me, disabling a single "HID-compliant device" belonging to Razer DeathAdder v2 resolved my issues.
HID\VID_1532&PID_0084&REV_0200&MI_03
Further testing confirms that for me it’s the Microsoft Intellimouse pro that is the cause ie if I replace it with another mouse the issue goes away. I can use it ok if I disable one of the HID devices in device manager.
