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The case:
My wife and I share the same home PC for work, that we use independently throughout the day. We would like to be able to switch between our users without having to log out and close/reopen our respective documents and apps. Kinda like how it works on a Mac when you switch between multiple active user login sessions.
The Problem:
Whenever we try to use the "Switch User" functionality, the taskbar freezes (doesn't load) on whichever user you switch to. The only way to unfreeze the taskbar is to log out completely on one user (and subsequently close all apps/documents), and then login to the other user afterwards.
What I have tried:
Extra info:
Both users have Admin account type and our Windows 10 is updated to the latest version.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It is very discomforting to see that relatively simple and ubiquitous peripherals like mice and keyboards can interfere with the OS so badly. Disabling HID devices is a poor workaround for something that MS should fix in the OS or the OEM manufacturers like RAZER should comply with MS specs. But then you have a MS intellimouse freezing the taskbar on an MS OS, it seems that MS itself has an internal interoperability problem.
This thread documents the problem statement clearly and has gathered information from many different users facing similar issue.
I created an entry through the Windows Feedback Hub and refer it to this particular thread. Hoping it will increase the chance that Microsoft to look into and resolve this issue for us.
You can see the link here Feedback Hub at https://aka.ms/AAfj9sn
and please write into the comment so that Microsoft realizes the importance and severity of this issue.
Well, i officially say that Razer's tech support is a worst sh*t i've ever seen. Every time i receive a message from them, this message is from different person, every time they ask me to do/send/check the same thing over and over again. The funniest thing is that they tried to resolve my issue with keyboard detection in Synapse although i don't have any problems with it, then they assured me that they aware of profile switching problem with my keyboard but again, i don't have problems with and i didn't say a word about it. It's just a waste of time.
It's pretty obvious that they don't care. Everyone gets the exact same canned response. They just make us waste our time telling them things they already know to make us feel like we're contributing to a future (never to come) solution.
I recently bought Blackwidow V3 Mini Hyperspeed and faced this issue as well, received Razer's confirmation of this keyboard having it:
We would like to inform you that your reported concern has been successfully replicated by our team. Please look forward to a future update to resolve the issue. We currently have no ETA on when the fix will be rolled out, however, we acknowledge that the issue is present and are working towards developing a fix.
