Muvee Reveal Encore 2018 incompatible Windows 10

Anonymous

I just bought the software 5 days ago and once I open the programme, this message of "Exception error ocurred" details: "Object reference not set to an instance of an object" appears. I would be grateful if someone can bring me some info about or help me fix this problem. Thank you in advance.

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Anonymous

RE:

Muvee Reveal

Exception Error occurred. Object reference not set to an instance of an object.

Program shuts down

You will not get this resolved.

Muvee Technologies Inc. is aware of this problem with Windows 10.

Although Win 10 was first released in 2015 (over 5 years ago) Muvee has failed to keep their software up to date with Windows updates, as all responsible software developers do.

You have few options.

1. Tech support is unresponsive and if you DO get a response they will blame it in Windows.

2. If you recently purchased, contact your credit card provider and dispute the charge.

3. If it's an older purchase write MTI with all information and demand a refund. (you will not get one)

4. Send a copy of your request and their refusal to you state Attorney Generals office.

5. Send a copy of your request and their refusal to the California Attorney Generals office.

5. Send a copy of your request and their refusal to the Better Business Bureau.

6. Post reviews of your experience to social media and all sites that are reviewing and promoting Muvee.

7. keep and document all records.

8. Find a better software for your needs

At the end of the day, Muvee Technologies is an incompetent software developer that is essentially selling a product they KNOW will not work.

They *should* be hit with a class action lawsuit.

Here is their corporate address:

36 Robinson Rd, Level 2 wework

Singapore, 068877

Muvee has offices in Singapore, San Francisco, Seoul and Tokyo.

Here is their US office: Muvee Technologies Inc.

1510 Fashion Island Blvd

San Mateo, CA 94404

United States

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69 additional answers

Anonymous

2021-01-19T16:53:50+00:00

I also wrote to the company, they now know what you told us to do. Disconnect the internet 1st. I didnt tell them. They must have seen this forum. Have a nice day

That's funny. Because I had responded to one post the day after speaking with them, and they did not have that answer. I simply tried it and to my surprise it worked. Then passed it on and have had 3 confirmations it works for others too. I ha r not had anyonr say it doesny work. With all that, its sad thats how the software works. What a flim flam group
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Anonymous

2021-01-19T16:43:03+00:00

Thank you very much for the advice, Scott. I will try to work with the software as you suggested.

Kind regards,

Raquel

I have found, disconnecting the interweb, allows me to open the program without it crashing.

If needed, you can reconnect to the interweb after the program is open, and so far, it runs as it should. If it crashes or ou close out of the program, if you try to open connected to the interweb, it will crash again.

I hope this works for everyone. Better than sitting and waiting for these clowns

Again;

Disconnect internet

Open Encore

Run as you wish

(Reconnect internet if you want while open)

Dumb, but hopefully affective

Cheers

Scott R
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Anonymous

2021-01-19T16:08:27+00:00

I also wrote to the company, they now know what you told us to do. Disconnect the internet 1st. I didnt tell them. They must have seen this forum. Have a nice day
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Anonymous

2021-01-19T16:02:45+00:00

Yes all good. As long as you bypass the internet when you start your program will work. Thank you
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