Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous
2020-12-03T05:15:00+00:00

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: 

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

  • Restarted my PC
  • Restarted my phone
  • Logged into my Microsoft account in the browser and removed my linked phone
  • Clicked the Repair button in the Your Phone app settings on my PC
  • Clicked the Reset button in the Your Phone app settings on my PC
  • Clicked the Terminate button in the Your Phone app settings on my PC
  • Uninstalled Your Phone via Powershell and reinstalled it on my PC
  • Updated my drivers on my PC
  • Allowed Your Phone to run in background on my PC
  • Turned on Share Across Devices on my PC
  • Disabled Battery Saver on my PC
  • Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
  • Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
  • Turned on notifications for Your Phone on my phone
  • Turned on Your Phone under Accessibility settings on my phone
  • Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
  • Reset network settings in my phone
  • Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
  • Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-12-29T02:44:58+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    I've been having the exact same problem on my Samsung Galaxy S20. More than a month of futzing with it... did everything that Greg did, some several times over... with no luck. Just deactivated my 3 work accounts on my laptop and voila, like magic Your Phone connected.

    Since these are my current employers, however, it remains to be seen what else gets messed up because when I try to reconnect one of the work accounts, I get the error message "your organization does not support this version of Windows." Really? I'm running Windows 10 on a high-end Lenovo ThinkPad X1 Carbon Gen 8 and this account was connected 5 minutes ago.

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  2. Anonymous
    2020-12-30T20:00:57+00:00

    This^^^^. Absolutely worked for me as well. Hope everyone gets it working, this was driving me nuts, but the step recommend by one_eyed_man worked immediately.

    THANK YOU!

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  3. Anonymous
    2021-01-01T17:06:11+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    Fantastic, i was having exactly the same issue as you and this solved the issue immediately. Thanks for putting in all the time and effort into this, a d updating this thread with a solution that worked.

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  4. Anonymous
    2021-01-03T14:46:36+00:00

    one_eyed_man, you are my hero !!!! I encountering this issue for a year, just dont know how to "disconnect" my previous work account, and it runs smooth now, great thanks !!!

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  5. Anonymous
    2021-01-07T09:33:31+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    Thank you! After weeks of intermittend trying, this finally solved it for me! I also had an old account linked on my pc and removing that, solved it!

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