Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous
2020-12-03T05:15:00+00:00

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: 

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

  • Restarted my PC
  • Restarted my phone
  • Logged into my Microsoft account in the browser and removed my linked phone
  • Clicked the Repair button in the Your Phone app settings on my PC
  • Clicked the Reset button in the Your Phone app settings on my PC
  • Clicked the Terminate button in the Your Phone app settings on my PC
  • Uninstalled Your Phone via Powershell and reinstalled it on my PC
  • Updated my drivers on my PC
  • Allowed Your Phone to run in background on my PC
  • Turned on Share Across Devices on my PC
  • Disabled Battery Saver on my PC
  • Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
  • Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
  • Turned on notifications for Your Phone on my phone
  • Turned on Your Phone under Accessibility settings on my phone
  • Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
  • Reset network settings in my phone
  • Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
  • Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-12-10T05:02:37+00:00

    YOU ARE THE MAN !!!   I don't know what tipped you off to the fix, but a fix it is.

    Thank you, thank you, thank you.

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  2. Anonymous
    2020-12-11T20:23:50+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    I freaking love you man, I had already lost hope but this was my same issue

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  3. Anonymous
    2020-12-13T10:18:29+00:00

    Oh my god. I batteled with the same problem you did for all day and this was all that it took to fix it. I feel so dumb! Hahahah!

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  4. Anonymous
    2020-12-16T14:31:00+00:00

    i have the same issues but i can't find any solution

    i don't have an account on Access work or school

    am trying for a month to connect my phone i try almost all solutions out there with no luck

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  5. Anonymous
    2020-12-18T05:10:49+00:00

    i have logged in through my admin account but it is still showing the error

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