Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous
2020-12-03T05:15:00+00:00

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: 

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

  • Restarted my PC
  • Restarted my phone
  • Logged into my Microsoft account in the browser and removed my linked phone
  • Clicked the Repair button in the Your Phone app settings on my PC
  • Clicked the Reset button in the Your Phone app settings on my PC
  • Clicked the Terminate button in the Your Phone app settings on my PC
  • Uninstalled Your Phone via Powershell and reinstalled it on my PC
  • Updated my drivers on my PC
  • Allowed Your Phone to run in background on my PC
  • Turned on Share Across Devices on my PC
  • Disabled Battery Saver on my PC
  • Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
  • Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
  • Turned on notifications for Your Phone on my phone
  • Turned on Your Phone under Accessibility settings on my phone
  • Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
  • Reset network settings in my phone
  • Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
  • Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-12-26T12:55:02+00:00

    just wanna say thanks

    happy holidays

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  2. Anonymous
    2020-12-25T18:54:46+00:00

    NO WAY IVE HAD THIS ISSUE FOR SO LONG THATS BEEN THE ISSUE FOR WHAT IM GUESSING IS SO MANY THINGS

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  3. Anonymous
    2020-12-24T03:56:37+00:00

    YES, This worked!

    I've been trying for weeks, I could link one pc but not on another. 

    I had an old work account linked to my pc.

    This by the way looks like what it was causing my other login issues.

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  4. Anonymous
    2020-12-19T22:16:53+00:00

    Yep, my problem as well.  

    Removed extra account from Settings > Accounts > Email & accounts and it worked immediately. 

    Thanks everyone!

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  5. Anonymous
    2020-12-18T06:04:21+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    I had to change my school email password as a security measure. This immediately broke. I saw no correlation. I am livid that Microsoft allowed this issue despite the account that the app is registered to being an entirely different account and I thank you so much for finding that this is the issue.

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    3 people found this answer helpful.
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