Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous
2020-12-03T05:15:00+00:00

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: 

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

  • Restarted my PC
  • Restarted my phone
  • Logged into my Microsoft account in the browser and removed my linked phone
  • Clicked the Repair button in the Your Phone app settings on my PC
  • Clicked the Reset button in the Your Phone app settings on my PC
  • Clicked the Terminate button in the Your Phone app settings on my PC
  • Uninstalled Your Phone via Powershell and reinstalled it on my PC
  • Updated my drivers on my PC
  • Allowed Your Phone to run in background on my PC
  • Turned on Share Across Devices on my PC
  • Disabled Battery Saver on my PC
  • Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
  • Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
  • Turned on notifications for Your Phone on my phone
  • Turned on Your Phone under Accessibility settings on my phone
  • Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
  • Reset network settings in my phone
  • Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
  • Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-12-29T02:44:58+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    I've been having the exact same problem on my Samsung Galaxy S20. More than a month of futzing with it... did everything that Greg did, some several times over... with no luck. Just deactivated my 3 work accounts on my laptop and voila, like magic Your Phone connected.

    Since these are my current employers, however, it remains to be seen what else gets messed up because when I try to reconnect one of the work accounts, I get the error message "your organization does not support this version of Windows." Really? I'm running Windows 10 on a high-end Lenovo ThinkPad X1 Carbon Gen 8 and this account was connected 5 minutes ago.

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  2. Anonymous
    2020-12-28T20:31:13+00:00

    Yup same here. Deleted my work account and it connected immediately. Not sure what impact deleting that account will have but at least my phone now connected to my microsoft main account.

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  3. Anonymous
    2020-12-28T20:03:00+00:00

    This was the answer for me too -  Thank you!!!  I had an old work account that I used for MS Teams.  Deactivated it and it immediately connected.

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  4. Anonymous
    2020-12-27T01:14:06+00:00

    Guys, I figured it out. I had linked a school email address to my PC ages ago, and apparently the email account just got deactivated, because Windows could no longer connect to it. On my PC I went to Settings -> Accounts -> Access work or school -> Clicked on the account -> Disconnect.

    Tried the Your Phone linking process again and breezed through it, working great now. Thanks for your efforts Greg!

    This was indeed the problem for me too!!

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  5. Anonymous
    2020-12-26T20:32:17+00:00

    Thank you so much for sharing this! It fixed the issue for me too. Very grateful.

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