I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue: In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission": Additionally, when I click "Done" on my PC, it also has an endless loading wheel. Both my phone and PC are connected to the same WiFi network. Troubleshooting I've tried: Restarted my PC Restarted my phone Logged into my Microsoft account in the browser and removed my linked phone Clicked the Repair button in the Your Phone app settings on my PC Clicked the Reset button in the Your Phone app settings on my PC Clicked the Terminate button in the Your Phone app settings on my PC Uninstalled Your Phone via Powershell and reinstalled it on my PC Updated my drivers on my PC Allowed Your Phone to run in background on my PC Turned on Share Across Devices on my PC Disabled Battery Saver on my PC Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone Turned on notifications for Your Phone on my phone Turned on Your Phone under Accessibility settings on my phone Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone Reset network settings in my phone Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4 Performed an in-place "Upgrade Now" Windows re-install Any help would be appreciated!

Hi friend, I am facing same issue -- my phone shows one final step permissions and its keep Loading, but one thing I noticed is my windows shows its already linked to my phone but s20 plus but it looks like its not, I have purchased phone from ebay sold by Microsoft, I believe this phone is not outdated or renewed. Please let me know of if you could able to fix the issue, email me at ******@gmail.com

Well I'm glad you got it fixed.

Yes, that would be my guess. It's very strange though as I got this phone two weeks ago and have never logged into that school account with it. Out of curiosity, I checked with my old school earlier today, and they did indeed deactivate my .edu email account two days ago (standard procedure I suppose after a certain period of inactivity) - which is exactly when the Your Phone issues started. Again, I have no idea how Windows got the wires crossed on this one and determined that an authentication error with an unrelated school account = an authentication error with Your Phone.

Is it possible it was trying to authenticate against the old school account? The reason I ask is I'm not sure how another account could interfere with this.

Did you see any signs as to why an older unused account was interfering with authenticating Your Phone with a completely different personal account? This would be really important to know, to help others. Thanks.

Can't connect Galaxy S20+ to Windows 10 PC - "We're having issues authenticating your devices"

Anonymous

I'm trying to link my Galaxy S20+ to my Windows 10 PC via the Your Phone Windows app and am getting the following error as soon as I select "Android" and click Continue:

In the Link to Windows settings on my phone, I click "Add computer" and scan the QR code, which takes me to this endless loading screen that says - "Check your PC - We're checking one more thing on your PC before we ask for a final permission":

Additionally, when I click "Done" on my PC, it also has an endless loading wheel.

Both my phone and PC are connected to the same WiFi network.

Troubleshooting I've tried:

Restarted my PC
Restarted my phone
Logged into my Microsoft account in the browser and removed my linked phone
Clicked the Repair button in the Your Phone app settings on my PC
Clicked the Reset button in the Your Phone app settings on my PC
Clicked the Terminate button in the Your Phone app settings on my PC
Uninstalled Your Phone via Powershell and reinstalled it on my PC
Updated my drivers on my PC
Allowed Your Phone to run in background on my PC
Turned on Share Across Devices on my PC
Disabled Battery Saver on my PC
Force Stopped, Cleared Cache, and Cleared Data for Your Phone Companion on my phone
Removed the Your Phone Companion Microsoft account from Link to Windows settings on my phone
Turned on notifications for Your Phone on my phone
Turned on Your Phone under Accessibility settings on my phone
Made sure that Airplane Mode, Do Not Disturb, and networking metering are all turned off in my phone
Reset network settings in my phone
Went into my router settings and set my DNS servers to 8.8.8.8 and 8.8.4.4
Performed an in-place "Upgrade Now" Windows re-install

Any help would be appreciated!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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46 answers

Anonymous

2020-12-09T02:37:30+00:00

Hi friend, I am facing same issue -- my phone shows one final step permissions and its keep Loading, but one thing I noticed is my windows shows its already linked to my phone but s20 plus but it looks like its not, I have purchased phone from ebay sold by Microsoft, I believe this phone is not outdated or renewed.

Please let me know of if you could able to fix the issue, email me at ******@gmail.com
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Anonymous

2020-12-04T03:57:50+00:00

Well I'm glad you got it fixed.
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Anonymous

2020-12-04T03:36:01+00:00

Yes, that would be my guess. It's very strange though as I got this phone two weeks ago and have never logged into that school account with it.

Out of curiosity, I checked with my old school earlier today, and they did indeed deactivate my .edu email account two days ago (standard procedure I suppose after a certain period of inactivity) - which is exactly when the Your Phone issues started.

Again, I have no idea how Windows got the wires crossed on this one and determined that an authentication error with an unrelated school account = an authentication error with Your Phone.
Was this answer helpful?

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Anonymous

2020-12-04T03:21:53+00:00

Is it possible it was trying to authenticate against the old school account? The reason I ask is I'm not sure how another account could interfere with this.
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Anonymous

2020-12-04T02:07:17+00:00

Did you see any signs as to why an older unused account was interfering with authenticating Your Phone with a completely different personal account? This would be really important to know, to help others. Thanks.
Was this answer helpful?

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