Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T20:14:10+00:00

    This command

    start ms-settings:

    but looks like your system can't run any of the graphical interfaces.

    Looks like updates were installed on Jan 14th is that the day you started having the slowness?

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  2. Anonymous
    2021-01-28T20:29:34+00:00

    Yes you're right. This is the output:

    Image

    Sorry, I'm not sure if Jan 14 is the day the slowness started happening but I know for sure that before Jan 25 (the day that I cannot use my laptop anymore due to such problems), the laptop is already slow and lagging.

    So to answer your question, yes I think.

    Thanks.

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  3. Anonymous
    2021-01-28T20:56:31+00:00

    Ok. I think we should try uninstalling these updates on Jan 14th. It could have been installed but not activated until your next restart of the laptop.

    We'll start with the big one.

    wusa /uninstall /kb:4598229 /quiet /forcestart

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  4. Anonymous
    2021-01-28T20:58:29+00:00

    Oops. I think it should be /forcerestart

    wusa /uninstall /kb:4598229 /quiet /forcerestart

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  5. Anonymous
    2021-01-28T20:59:52+00:00

    Try without the /quiet I think we might not be able to uninstall.

    wusa /uninstall /kb:4598229 /forcerestart

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