Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T19:30:17+00:00

    I run the command and this is the output.

    Can I ask, are you trying to fix the lagging or are you trying to fix the "reset this PC" option? Because it's okay for me to just fix the lagging 😅 I want my laptop to be back at normal heheh. Sorry for asking.

    Thank you so much.

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  2. Anonymous
    2021-01-28T19:45:42+00:00

    Trying to fix everything. First need to understand what happened. Did your laptop get a Windows Feature update or a Windows Update recently.

    So hard without being able to check from the desktop.

    So 0x5e6f5e08 hex turns into 1,584,356,872 seconds after Jan 1, 1970 which means Windows was installed on March 16, 2020 11:07:52 AM.

    Let's check the updates.

    I'll only need the last page of files so just 1 picture at the end. If I need more I'll ask.

    dir /tc /od C:\Windows\Servicing\Packages

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  3. Anonymous
    2021-01-28T19:48:08+00:00

    Can you try opening the settings with

    start ms-settings:

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  4. Anonymous
    2021-01-28T20:05:03+00:00

    I'm not sure if my laptop get an update, sorry. I was just editing a high resolution image on photoshop and had so many tabs on google chrome then suddenly the lagging happened.

    Yeah I know this is so hard so I really appreciate your patience.

    The output:

    Thanks.

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  5. Anonymous
    2021-01-28T20:05:43+00:00

    Is this a command? Because I can't open the settings. Thanks

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