Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T18:11:24+00:00

    So this is the output of "tasklist"

    Then this is the output after putting "dir c:/windows\softwaredistribution\download /s"

    This output is really long so I proceed to this one..

    Thanks again.

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  2. Anonymous
    2021-01-28T18:21:19+00:00

    Thanks for the entire output.

    If you run

    dir C:\Windows\SoftwareDistribution\Download /s

    Does it increase from 

    587 File(s)    576,369,620 bytes

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  3. Anonymous
    2021-01-28T18:28:05+00:00

    So that patch KB4598479 looks to be the update to fix 'Reset this PC'.

    Microsoft releases KB4598479 update to fix 'Reset this PC' bug in Windows 10 (betanews.com)

    It's not very big though. 14.4 Mb in size.

    What speed internet do you have?

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  4. Anonymous
    2021-01-28T18:35:42+00:00

    This is the output when I entered the dir command again. 

    So it did not change.

    My internet speed is not so fast, it's 35mbps. How can I download it?

    Thank you so much.

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  5. Anonymous
    2021-01-28T19:14:23+00:00

    Ok. Let's check to see if your Windows got updated.

    Run this command. I'll need to value.

    reg query "hklm\software\microsoft\windows nt\currentversion" /v installdate

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