Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T15:41:15+00:00

    Can you try right click on Windows Explorer and select Restart?

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  2. Anonymous
    2021-01-28T15:48:54+00:00

    Good day.

    I tried it but it doesn't work 😐

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  3. Anonymous
    2021-01-28T16:40:23+00:00

    Are you logged in with your original account or is this the new account?

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  4. Anonymous
    2021-01-28T16:46:57+00:00

    I am logged in with my original account.

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  5. Anonymous
    2021-01-28T17:29:35+00:00

    Can you do a File - Run New Task?

    If the check on "Create this task with administrative privileges" doesn't work then uncheck.

    Run these commands:

    tasklist

    Post the last bit of this list.

    This next one is to check if something is being downloaded from Windows Updates. Note: the # files and size. Re-run and compare to see if there are more files or size increased.

    dir C:\Windows\SoftwareDistribution\Download /s

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