Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

Before imaging did you want to try the DISM /image:C:\ /cleanup-image /restorehealth from the recovery command prompt?

Hello again. I tried the DISM for how many times but it didn't work. I found a video on youtube about how to install windows 10 using USB drive. And my laptop is now working but I lost all my files. Thank you so much for all of your efforts!! You are really amazing 😄

Thanks for trying to save your Windows. You were able to get UEFI boot going?

Hello again. Sorry for replying late. Yes, the UEFI boot worked but it leads to formatting my laptop. Thank you so much.

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-02-01T16:37:51+00:00

Before imaging did you want to try the DISM /image:C:\ /cleanup-image /restorehealth from the recovery command prompt?
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Anonymous

2021-02-02T14:48:37+00:00

Hello again.

I tried the DISM for how many times but it didn't work.

I found a video on youtube about how to install windows 10 using USB drive. And my laptop is now working but I lost all my files.

Thank you so much for all of your efforts!! You are really amazing 😄
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Anonymous

2021-02-02T16:02:49+00:00

Thanks for trying to save your Windows.

You were able to get UEFI boot going?
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Anonymous

2021-02-04T05:56:12+00:00

Hello again.

Sorry for replying late.

Yes, the UEFI boot worked but it leads to formatting my laptop.

Thank you so much.
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