Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

Hello good day. Yes, I have the UEFI boot in my USB drive but the boot is not recognized. Thanksssss

You need to see the boot type in the BIOS. Older devices will not support UEFI boot.

Hello. My laptop supports UEFI. Thanks.

Oh. I see the picture now. You'll need to search for storage drivers and add them at this point so Windows can see your hard drive. What is the make and model of your laptop?

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-02-01T05:35:40+00:00

Hello good day.

Yes, I have the UEFI boot in my USB drive but the boot is not recognized.

Thanksssss
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Anonymous

2021-02-01T05:48:49+00:00

You need to see the boot type in the BIOS. Older devices will not support UEFI boot.
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Anonymous

2021-02-01T05:55:38+00:00

Hello.

My laptop supports UEFI.

Thanks.
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Anonymous

2021-02-01T16:10:52+00:00

Oh. I see the picture now.

You'll need to search for storage drivers and add them at this point so Windows can see your hard drive.

What is the make and model of your laptop?
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Anonymous

2021-02-01T16:12:29+00:00

May also need USB drivers.
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