Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

Hello. So is it possible to just reset the system and keep my personal files? If you're running out of ideas, it's okay. It's okay for me to just reset the system too. But how am I gonna do that? I need your help again ⊙﹏⊙ Thanks.

Your USB Windows boot. Will install Windows and rename the existing Windows installation to Windows.old. This will be the same as doing the reset option. Just make sure you don't delete any partitions.

What type of Windows boot should I download in USB? Is it okay if it's media creation tool? What do you suggest? Thanks :)))

Hello good day. I think there are two types of windows installation. Which one do you recommend? Thanks again.

UEFI boot if your laptop supports it.

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Anonymous

2021-01-30T15:27:52+00:00

Hello.

So is it possible to just reset the system and keep my personal files?

If you're running out of ideas, it's okay.

It's okay for me to just reset the system too.

But how am I gonna do that? I need your help again ⊙﹏⊙

Thanks.
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-31T07:48:40+00:00

Your USB Windows boot. Will install Windows and rename the existing Windows installation to Windows.old. This will be the same as doing the reset option.

Just make sure you don't delete any partitions.
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-31T12:55:24+00:00

What type of Windows boot should I download in USB? Is it okay if it's media creation tool? What do you suggest?

Thanks :)))
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-01T02:10:36+00:00

Hello good day.

I think there are two types of windows installation. Which one do you recommend?

Thanks again.
Was this answer helpful?

0 comments No comments
Anonymous

2021-02-01T05:14:19+00:00

UEFI boot if your laptop supports it.
Was this answer helpful?

0 comments No comments