Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

I tried it but still doesn't work.

So the DISM /RESTOREHEALTH finished and now you've rebooted and tried your original account. Since you're here can you do a File - Run New Task. userinit.exe Not admin just regular user. Can you login with the new account?

I'm sorry but no, the DISM did not finished. I tried twice to run it but it's still stuck on 62.3%. It can't do the File - Run New Task. So I tried it with admin, that's why I'm able to open this: Thank you.

Running out of ideas. when in troubleshooting menu instead of Command Prompt. Let’s try the Uninstall Windows Updates from there.

You might want to copy off your data and plan for a clean Windows installation.

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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Anonymous

2021-01-30T07:44:36+00:00

I tried it but still doesn't work.
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Anonymous

2021-01-30T08:02:53+00:00

So the DISM /RESTOREHEALTH finished and now you've rebooted and tried your original account.

Since you're here can you do a File - Run New Task.

userinit.exe

Not admin just regular user.

Can you login with the new account?
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Anonymous

2021-01-30T08:17:44+00:00

I'm sorry but no, the DISM did not finished. I tried twice to run it but it's still stuck on 62.3%.

It can't do the File - Run New Task.

So I tried it with admin, that's why I'm able to open this:

Thank you.
Was this answer helpful?

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Anonymous

2021-01-30T15:11:39+00:00

Running out of ideas.

when in troubleshooting menu instead of Command Prompt. Let’s try the Uninstall Windows Updates from there.
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Anonymous

2021-01-30T15:12:49+00:00

You might want to copy off your data and plan for a clean Windows installation.
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0 comments No comments