Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-29T19:04:38+00:00

    Looks like you have most of the desktop back.

    This is with the new account. After finishing and rebooting try with the new account.

    If it all looks ok. You could try your original account. If the password is incorrect you can use the new account to reset the password of your original account.

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  2. Anonymous
    2021-01-29T20:21:30+00:00

    Hello, good day.

    Okay, thank you. It's just taking too long but it's okay 😅

    I will try what you instruct after it finish.

    Thank you so much for everything (✷‿✷)

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  3. Anonymous
    2021-01-29T20:28:01+00:00

    At least the bar is moving and the % is going up.

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  4. Anonymous
    2021-01-29T21:16:02+00:00

    Hello.

    The wallpaper/background just suddenly went black. It's been an hour and it's still 62.3%, it did not move at all. Sorry again. I think my laptop is stubborn 😅

    I hope you still have patience 😂

    Thank you so much.

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  5. JX313 7,050 Reputation points
    2021-01-30T04:38:22+00:00

    Let's try to restart Explorer.

    Now as your background is black, open Task Manager (Ctrl + Shift + Esc) and click File >> Run new task and type explorer and hit Enter.

    See if your background comes back.

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