Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-29T09:11:11+00:00

    I tried it but it's not working too.

    Thanks.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-29T09:33:42+00:00

    That method worked on my computer perhaps.

    Trying it again with a new account name.

    The original Andrew probably got the password messed up along with yours. The second time running can’t create Andrew because the account already exist.

    Try with another name.

    Login with that new name as well. Let’s not try your account just yet.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-29T10:52:59+00:00

    Hello.

    I created a new account and I login that account.

    The result is like this:

    Image

    I waited for few minutes then the microsoft edge appeared. After I close it, this happened again.

    Thank you.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-29T17:30:30+00:00

    Is the Start Menu working or just the same with your account?

    I guess we'll try DISM restore health.

    Task Manager - File - Run new task - cmd.exe (check for admin)

    DISM.exe /Online /Cleanup-Image /Restorehealth

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-01-29T18:51:18+00:00

    Hello.

    After I run the commands, it looks like this:

    Image

    I think it's starting to be okay now, thanks to you. I am currently waiting for the DISM to be finished.

    The start menu is still not working this time.

    I will update to you again after it finish.

    Thank you thank you so much.

    Was this answer helpful?

    0 comments