Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-29T08:17:29+00:00

    Your SYS looks like it was loaded from X:\windows\system32\config\system

    please make sure it’s C:\

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  2. Anonymous
    2021-01-29T08:31:21+00:00

    Okay okay.

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  3. Anonymous
    2021-01-29T08:40:52+00:00

    Oh you're right, I was in X:\

    Sorry my bad.

    So now it's back again with the lock screen. But it says the password is incorrect, even with my original account.

    Thanks again.

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  4. JX313 7,050 Reputation points
    2021-01-29T08:46:19+00:00

    Please do not provide screenshots that show your password. Instead, you can try the original password again and again if you're sure that the thing is correct and post a reply that you tried the correct one again and again but failed.

    I suggest you to remove it, since this community contains tech support scams and hackers who're on the lookout for hacking/spamming

    --

    You can click 'Forgot password' or 'Reset password' and reset your password.

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  5. Anonymous
    2021-01-29T09:03:45+00:00

    How about the new account and password?

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