Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

That was what stopped it before wasn’t it? Was cmdline in the registry blank?

Yes. The cmdline is blank. And it's still stuck on boot loop 🥺 What to do next? Thank you so much.

And the 3 registry settings are 0? Can you snap a pic?

Hello. Yes, the 3 registry settings are 0. Thank you.

My registry looks like this ![](https://learn-attachment.microsoft.com/api/attachments/d5e29f4f-fc14-4a95-a236-db8cd16ebf40?platform=QnA I will delete my extras to match yours to see if mine does the boot loop. If i were to guess we’ll need OOBEInProgress SetupSupported SystemPartition

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-01-29T07:05:59+00:00

That was what stopped it before wasn’t it?

Was cmdline in the registry blank?
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Anonymous

2021-01-29T07:17:47+00:00

Yes.

The cmdline is blank.

And it's still stuck on boot loop 🥺

What to do next?

Thank you so much.
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Anonymous

2021-01-29T07:31:39+00:00

And the 3 registry settings are 0? Can you snap a pic?
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Anonymous

2021-01-29T07:45:53+00:00

Hello.

Yes, the 3 registry settings are 0.

Thank you.
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Anonymous

2021-01-29T08:11:58+00:00

My registry looks like this

![](https://learn-attachment.microsoft.com/api/attachments/d5e29f4f-fc14-4a95-a236-db8cd16ebf40?platform=QnA

I will delete my extras to match yours to see if mine does the boot loop.

If i were to guess we’ll need

OOBEInProgress

SetupSupported

SystemPartition
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