Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-29T01:28:52+00:00

    Okay.

    I will get in touch with you again if there's change/s.

    Thank you so much ｡◕‿◕｡

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  2. Anonymous
    2021-01-29T01:59:48+00:00

    Hello.

    It's still not working. What's next?

    Sorry for always asking (๑•﹏•)

    Thanks again.

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  3. Anonymous
    2021-01-29T02:22:55+00:00

    Can you do

    tasklist

    let’s take a look at the processes. Just last page.

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  4. Anonymous
    2021-01-29T02:30:51+00:00

    Okay.

    So this is the output.

    Thanks.

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  5. Anonymous
    2021-01-29T02:46:07+00:00

    Let’s do

    taskkill /f /im wusa.exe

    then try a smaller one without the /quiet so we can see any prompts

    wusa /uninstall /kb:4535685

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