Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-29T21:16:02+00:00

    Hello.

    The wallpaper/background just suddenly went black. It's been an hour and it's still 62.3%, it did not move at all. Sorry again. I think my laptop is stubborn 😅

    I hope you still have patience 😂

    Thank you so much.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-29T20:28:01+00:00

    At least the bar is moving and the % is going up.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-01-29T20:21:30+00:00

    Hello, good day.

    Okay, thank you. It's just taking too long but it's okay 😅

    I will try what you instruct after it finish.

    Thank you so much for everything (✷‿✷)

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-29T19:04:38+00:00

    Looks like you have most of the desktop back.

    This is with the new account. After finishing and rebooting try with the new account.

    If it all looks ok. You could try your original account. If the password is incorrect you can use the new account to reset the password of your original account.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-01-29T18:51:18+00:00

    Hello.

    After I run the commands, it looks like this:

    Image

    I think it's starting to be okay now, thanks to you. I am currently waiting for the DISM to be finished.

    The start menu is still not working this time.

    I will update to you again after it finish.

    Thank you thank you so much.

    Was this answer helpful?

    0 comments