Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-27T10:56:41+00:00

    This is the output... What to do next?

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  2. Anonymous
    2021-01-26T17:48:12+00:00

    Hi AdriannaPark,

    Are you able to get to a command prompt? From either the recovery or by booting from a USB drive?

    We'll need to figure out what state your computer and boot files are in.

    From the command prompt.

    diskpart

    list disk

    select disk 0

    list partition

    list volume

    Post the output here.

    AamazingTech2

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  3. Anonymous
    2021-01-26T17:32:18+00:00

    I also have same problem. Did you figure this out? Please I need help

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  4. Anonymous
    2020-12-22T05:16:41+00:00

    Hi Mdin160 -

    I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

    It appears that windows is no longer booting properly and that options to repair the computer has been tried but it doesn't fix the problem. In order to successfully boot to the USB drive, you need to set your computer to directly boot to the USB in the BIOS of your computer.

    DISCLAIMER:

    BIOS manages the external settings of your computers hardware settings. Any unexpected changes or missed might result damage on the computer itself. It is necessary to follow the instruction correctly to avoid damage on computer.

    Once booted in the flash drive please follow the steps on how to perform custom install on your computer to preserve all of your personal files.

    https://answers.microsoft.com/en-us/windows/for...

    Hope this will help and have a bless day!

    Thanks.

    Kevin B.

    Independent advisor

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