Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-01-28T02:39:50+00:00

    Doesn’t look outrageous. Using power though.

    Are you able to click on Start Menu - Settings - Update & Security

    Are there updates downloading / installing?

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  2. Anonymous
    2021-01-28T02:01:45+00:00

    Hi. This is what it looks like. Thank you.

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  3. Anonymous
    2021-01-28T01:51:06+00:00

    Ok. So setting those registry values back to 0 got you back to booting to the desktop?

    If you press Ctrl+Shift+Esc all at the same time the Task Manager should come up.

    click on “more details” on the bottom left.

    Under processes click on CPU let’s see if we can see which process is taking up CPU time.

    To stop it right click in the name and press end task.

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  4. Anonymous
    2021-01-28T01:26:31+00:00

    Hello again, good day to you. So I did your instructions. Then FINALLY it worked!! But when I input my password, this happened. This also happened before when I force shut down my laptop when it lagged the first time.

    What am I gonna do now? I hope you can help me again this time 😅 THANK YOU SO MUCH!! 🤎❤️❤️🤎❤️🤍

    PS. Sorry for my bad english

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  5. Anonymous
    2021-01-27T20:59:01+00:00

    Sorry. I made a mistake

    Registry value is

    SetupType

    SetupPhase

    Make sure these are back to 0.

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