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Windows won't boot, no "reset" option available
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Anonymous
Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:
- Dell logo, with "please wait" sign
- Choose your keyboard layout
- Choose an option > Troubleshoot OR Turn off your PC
There is no "RESET MY PC" option at any point.
I have tried all of the Troubleshoot options, including:
- System restore (no restore points available)
- Startup repair
- Uninstall updates ("We ran into a problem and won't be able to uninstall....")
I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).
Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?
Thank you!
Windows for home | Windows 10 | Windows update
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104 answers
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Anonymous
2021-01-28T16:46:57+00:00 -
Anonymous
2021-01-28T16:40:23+00:00 Are you logged in with your original account or is this the new account?
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Anonymous
2021-01-28T15:48:54+00:00 Good day.
I tried it but it doesn't work 😐
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Anonymous
2021-01-28T15:41:15+00:00 Can you try right click on Windows Explorer and select Restart?
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Anonymous
2021-01-28T02:47:40+00:00 Hello.
No. I can't click on Start Menu (｡•́︿•̀｡)
What am I gonna do now? Thanks