Windows won't boot, no "reset" option available

Anonymous
2020-12-22T04:41:43+00:00

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

  • Dell logo, with "please wait" sign
  • Choose your keyboard layout
  • Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

  • System restore (no restore points available)
  • Startup repair
  • Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-01-28T18:28:05+00:00

    So that patch KB4598479 looks to be the update to fix 'Reset this PC'.

    Microsoft releases KB4598479 update to fix 'Reset this PC' bug in Windows 10 (betanews.com)

    It's not very big though. 14.4 Mb in size.

    What speed internet do you have?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-01-28T18:21:19+00:00

    Thanks for the entire output.

    If you run

    dir C:\Windows\SoftwareDistribution\Download /s

    Does it increase from 

    587 File(s)    576,369,620 bytes

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-28T17:29:35+00:00

    Can you do a File - Run New Task?

    If the check on "Create this task with administrative privileges" doesn't work then uncheck.

    Run these commands:

    tasklist

    Post the last bit of this list.

    This next one is to check if something is being downloaded from Windows Updates. Note: the # files and size. Re-run and compare to see if there are more files or size increased.

    dir C:\Windows\SoftwareDistribution\Download /s

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-28T16:40:23+00:00

    Are you logged in with your original account or is this the new account?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-12-22T05:16:41+00:00

    Hi Mdin160 -

    I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience that you experiencing right now, let me help you sort things out.

    It appears that windows is no longer booting properly and that options to repair the computer has been tried but it doesn't fix the problem. In order to successfully boot to the USB drive, you need to set your computer to directly boot to the USB in the BIOS of your computer.

    DISCLAIMER:

    BIOS manages the external settings of your computers hardware settings. Any unexpected changes or missed might result damage on the computer itself. It is necessary to follow the instruction correctly to avoid damage on computer.

    Once booted in the flash drive please follow the steps on how to perform custom install on your computer to preserve all of your personal files.

    https://answers.microsoft.com/en-us/windows/for...

    Hope this will help and have a bless day!

    Thanks.

    Kevin B.

    Independent advisor

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments