Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

You might want to copy off your data and plan for a clean Windows installation.

Running out of ideas. when in troubleshooting menu instead of Command Prompt. Let’s try the Uninstall Windows Updates from there.

I'm sorry but no, the DISM did not finished. I tried twice to run it but it's still stuck on 62.3%. It can't do the File - Run New Task. So I tried it with admin, that's why I'm able to open this: Thank you.

I tried it but still doesn't work.

Let's try to restart Explorer. Now as your background is black, open Task Manager (Ctrl + Shift + Esc) and click File >> Run new task and type explorer and hit Enter. See if your background comes back.

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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Anonymous

2021-01-30T15:12:49+00:00

You might want to copy off your data and plan for a clean Windows installation.
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Anonymous

2021-01-30T15:11:39+00:00

Running out of ideas.

when in troubleshooting menu instead of Command Prompt. Let’s try the Uninstall Windows Updates from there.
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Anonymous

2021-01-30T08:17:44+00:00

I'm sorry but no, the DISM did not finished. I tried twice to run it but it's still stuck on 62.3%.

It can't do the File - Run New Task.

So I tried it with admin, that's why I'm able to open this:

Thank you.
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Anonymous

2021-01-30T07:44:36+00:00

I tried it but still doesn't work.
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JX313 7,050 Reputation points

2021-01-30T04:38:22+00:00

Let's try to restart Explorer.

Now as your background is black, open Task Manager (Ctrl + Shift + Esc) and click File >> Run new task and type explorer and hit Enter.

See if your background comes back.
Was this answer helpful?

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