Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is: Dell logo, with "please wait" sign Choose your keyboard layout Choose an option > Troubleshoot OR Turn off your PC There is no "RESET MY PC" option at any point. I have tried all of the Troubleshoot options, including: System restore (no restore points available) Startup repair Uninstall updates ("We ran into a problem and won't be able to uninstall....") I created a bootable USB / installation media, clicked F12, selected boot from USB.... This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC). Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...? Thank you!

That was what stopped it before wasn’t it? Was cmdline in the registry blank?

I did what you suggest. But it's still on boot loop, sorry. What's next? Thank you.

That’s recovery registry. You will need to highlight HKEY_LOCAL_MACHINE File - Load Hive C:\Windows\System32\Config\System give it a name sys now open sys\setup when done select sys File - Unload Hive restart

I add the 'SetupPhase'. It's still stuck on boot loop. What's next? Sorry for inconvenience and disturbance. Thank you so much.

Add the SetupPhase to 0 I think it was DWord

Windows won't boot, no "reset" option available

Anonymous

Hi all, really need some help here. My laptop turns on but Windows won't boot. The sequence is:

Dell logo, with "please wait" sign
Choose your keyboard layout
Choose an option > Troubleshoot OR Turn off your PC

There is no "RESET MY PC" option at any point.

I have tried all of the Troubleshoot options, including:

System restore (no restore points available)
Startup repair
Uninstall updates ("We ran into a problem and won't be able to uninstall....")

I created a bootable USB / installation media, clicked F12, selected boot from USB....
This leads me to the same menu above (only Troubleshoot OR Turn off your PC --- no option to Reset my PC).

Any suggestions??? Diagnostics show terrible battery quality so I ordered a new one, but is the battery likely to be the full problem...?

Thank you!

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104 answers

Anonymous

2021-01-29T07:05:59+00:00

That was what stopped it before wasn’t it?

Was cmdline in the registry blank?
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Anonymous

2021-01-29T06:55:15+00:00

I did what you suggest. But it's still on boot loop, sorry.

What's next?

Thank you.
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Anonymous

2021-01-29T06:34:45+00:00

That’s recovery registry.

You will need to highlight HKEY_LOCAL_MACHINE

File - Load Hive

C:\Windows\System32\Config\System

give it a name sys

now open sys\setup

when done select sys

File - Unload Hive

restart
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Anonymous

2021-01-29T06:23:18+00:00

I add the 'SetupPhase'.

It's still stuck on boot loop.

What's next? Sorry for inconvenience and disturbance.

Thank you so much.
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Anonymous

2021-01-29T06:11:20+00:00

Add the SetupPhase to 0

I think it was DWord
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