Hi all, my computer has been 'freezing' after bring left idle ever since i updated to Windows Version 20H2. Actually it might not even be the update but I'm not quite sure what is the issue here also :( Here's what happened: Left computer on overnight, with google chrome and telegram messenger minimized In the morning, opened up chrome (at the YouTube page since last night), clicking on buttons on the website doesn't do anything. The start button still works, but clicking on any apps wont do anything. Also, I've realized that the telegram animated stickers previews are now all not moving anymore, and so did my animated wallpaper. Used my phone to try to connect to my computer via Google remote desktop, says my computer is offline?? I'm using a custom build PC, bought it not too long ago on 11 June 2020, so I doubt there should be any hardware issues? Did a full restore on 3 Nov 2020, but it still freezes after leaving it idle for a few hours. Here are my PC specs: r7 3700x msi x570 tomahawk WIFI gskill trident z neo 3600mhz 32gb kit samsung 970evo plus 500gb nvme m.2 toshiba p300 2tb 7200rpm msi rtx2060 super 8gb gaming x seasonic focus+ gx 750w 80+ gold Windows specs: Edition Windows 10 Home Version 20H2 Installed on ‎3/‎11/‎2020 OS build 19042.630 Experience Windows Feature Experience Pack 120.2212.31.0

Thank you for articulating your issues so well. It's exactly what I'm experiencing. I upgraded a week or so ago and installed a fresh copy of W10 and I keep getting this crash. It's a fresh install, so I thought it was something to do with the hardware. I thought it might be a power issue, but I'm glad to see it might just be software related. In my case, I have the Corsair Link and I just uninstalled it and will see how that goes. The old build with 20h2 was running just fine. Old: Ryzen 3600 Gigabyte b350m Gaming Crucial Ballistix 3600Mhz RTX 2080 Hybrid Samsung 960 Evo 1TB Seasonic 750w Titanium Windows Pro 20h2 New: Ryzen 5800x MSI MPG b550 Gaming Plus The rest is the same. I'm running the GPU pump to a motherboard header and I reduced the voltage in the bios in order to get ride of pump whine - it's pretty bad. I thought my issue was related to the volts getting too low or something. I'm going to cross my fingers about the Corsair Link and say a prayer.

I've been having the issue since early December, however I kind of fixed it in January by re-seating my RAM, running RAM diagnostics, system re-storing, then re-downloading my Drivers. Like you guys, I have a newer build and I "was" having the exact same problems. BUT last night it started up again after almost 2 full months of not "freezing". Any solutions yet for yall?

I've been having the exact same issue as described in this thread. I hope the CAM software gets an update to address this soon. I just turned off my CAM software today after having this issue since updating to the 20H2 update back in September. I had no issues prior to 20H2. I too also thought it was a GPU issue due to having 3 monitors hooked up to my graphics card, but I don't have any way of testing that. It wasn't until today that I noticed that it seemed to be crashing primarily when engaging with the PC after it had been idling for a little bit (even when it's playing YouTube video's). Stumbled on this thread when searching that specific symptom. old Ryzen 5 - 2600 Gigabyte B450 Pro wifi GTX 1660ti - 6GB 16GB RAM NZXT H500i case with CAM hub and CAM software. I just upgraded my CPU and MOBO last week hoping that would solve my issue. That did not solve my issue (also did a fresh install then as well). I also tried changing out the RAM in December and that didn't help either. I also tried 2 clean installs over the course of a couple months and rolling back display drivers and not using GeForce game ready drivers - made the mistake of doing a fresh install before trying to roll back the update when I did it in September so I couldn't roll back to the previous version of Windows - but none of that helped. . current Ryzen 7 5800x Asus B550 Gaming F GTX 1660ti - 6GB 64GB RAM NZXT H500i case with CAM hub and CAM software. I'm very grateful for all the work that everyone has put into this thread! Seriously hoping that this issue will no longer haunt my dreams.

I couldn't believe this is what was causing the issue, but since I've disabled NZXT CAM from startup I haven't run into any of these weird crashes (for the first time in more than 3 months!). It even worked fine once when I had to open it to adjust some lighting before closing it again (I made sure to end the process completely afterwards). Thank you so much for the tip, it's unbelievable that this might've been what was causing the freezes.

PC freezes after being left idle for a few hours

Anonymous

Hi all, my computer has been 'freezing' after bring left idle ever since i updated to Windows Version 20H2. Actually it might not even be the update but I'm not quite sure what is the issue here also :(

Here's what happened:

Left computer on overnight, with google chrome and telegram messenger minimized
In the morning, opened up chrome (at the YouTube page since last night), clicking on buttons on the website doesn't do anything. The start button still works, but clicking on any apps wont do anything. Also, I've realized that the telegram animated stickers previews are now all not moving anymore, and so did my animated wallpaper.
Used my phone to try to connect to my computer via Google remote desktop, says my computer is offline??

I'm using a custom build PC, bought it not too long ago on 11 June 2020, so I doubt there should be any hardware issues?

Did a full restore on 3 Nov 2020, but it still freezes after leaving it idle for a few hours.

Here are my PC specs:

r7 3700x

msi x570 tomahawk WIFI

gskill trident z neo 3600mhz 32gb kit

samsung 970evo plus 500gb nvme m.2

toshiba p300 2tb 7200rpm

msi rtx2060 super 8gb gaming x

seasonic focus+ gx 750w 80+ gold

Windows specs:

Edition Windows 10 Home

Version 20H2

Installed on ‎3/‎11/‎2020

OS build 19042.630

Experience Windows Feature Experience Pack 120.2212.31.0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Had the exact same symptoms as OP ever since i upgraded from a Ryzen 7 1700 to a 3700x on a Asus Crosshair VI Hero. Tried pretty much everything the internet suggested although i dont even use Corsair Link or NZXT CAM, i've been using the old Aura Sync to control my RGB.

For the people still searching for a solution, try to disable Global C-state control in the BIOS:

I tried that as a last effort before returning the processor back but after1 week of use i have yet to experience a "freeze" with the C-state Control disabled.

I will report back in case i get another freeze but so far it seemed to solve my "freezing" problem.

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42 additional answers

Anonymous

2021-04-09T06:00:01+00:00

Thank you for articulating your issues so well. It's exactly what I'm experiencing. I upgraded a week or so ago and installed a fresh copy of W10 and I keep getting this crash. It's a fresh install, so I thought it was something to do with the hardware. I thought it might be a power issue, but I'm glad to see it might just be software related. In my case, I have the Corsair Link and I just uninstalled it and will see how that goes. The old build with 20h2 was running just fine.

Old:

Ryzen 3600

Gigabyte b350m Gaming

Crucial Ballistix 3600Mhz

RTX 2080 Hybrid

Samsung 960 Evo 1TB

Seasonic 750w Titanium

Windows Pro 20h2

New:

Ryzen 5800x

MSI MPG b550 Gaming Plus

The rest is the same.

I'm running the GPU pump to a motherboard header and I reduced the voltage in the bios in order to get ride of pump whine - it's pretty bad. I thought my issue was related to the volts getting too low or something. I'm going to cross my fingers about the Corsair Link and say a prayer.
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Anonymous

2021-03-24T16:16:32+00:00

I've been having the issue since early December, however I kind of fixed it in January by re-seating my RAM, running RAM diagnostics, system re-storing, then re-downloading my Drivers. Like you guys, I have a newer build and I "was" having the exact same problems. BUT last night it started up again after almost 2 full months of not "freezing". Any solutions yet for yall?
Was this answer helpful?

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Anonymous

2021-03-17T20:38:25+00:00

I've been having the exact same issue as described in this thread. I hope the CAM software gets an update to address this soon. I just turned off my CAM software today after having this issue since updating to the 20H2 update back in September. I had no issues prior to 20H2. I too also thought it was a GPU issue due to having 3 monitors hooked up to my graphics card, but I don't have any way of testing that. It wasn't until today that I noticed that it seemed to be crashing primarily when engaging with the PC after it had been idling for a little bit (even when it's playing YouTube video's). Stumbled on this thread when searching that specific symptom.

old

Ryzen 5 - 2600

Gigabyte B450 Pro wifi

GTX 1660ti - 6GB

16GB RAM

NZXT H500i case with CAM hub and CAM software.

I just upgraded my CPU and MOBO last week hoping that would solve my issue. That did not solve my issue (also did a fresh install then as well). I also tried changing out the RAM in December and that didn't help either. I also tried 2 clean installs over the course of a couple months and rolling back display drivers and not using GeForce game ready drivers - made the mistake of doing a fresh install before trying to roll back the update when I did it in September so I couldn't roll back to the previous version of Windows - but none of that helped. .

current

Ryzen 7 5800x

Asus B550 Gaming F

GTX 1660ti - 6GB

64GB RAM

NZXT H500i case with CAM hub and CAM software.

I'm very grateful for all the work that everyone has put into this thread! Seriously hoping that this issue will no longer haunt my dreams.
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Anonymous

2021-03-17T18:09:52+00:00

I couldn't believe this is what was causing the issue, but since I've disabled NZXT CAM from startup I haven't run into any of these weird crashes (for the first time in more than 3 months!). It even worked fine once when I had to open it to adjust some lighting before closing it again (I made sure to end the process completely afterwards). Thank you so much for the tip, it's unbelievable that this might've been what was causing the freezes.
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1 person found this answer helpful.

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