Hi all, my computer has been 'freezing' after bring left idle ever since i updated to Windows Version 20H2. Actually it might not even be the update but I'm not quite sure what is the issue here also :( Here's what happened: Left computer on overnight, with google chrome and telegram messenger minimized In the morning, opened up chrome (at the YouTube page since last night), clicking on buttons on the website doesn't do anything. The start button still works, but clicking on any apps wont do anything. Also, I've realized that the telegram animated stickers previews are now all not moving anymore, and so did my animated wallpaper. Used my phone to try to connect to my computer via Google remote desktop, says my computer is offline?? I'm using a custom build PC, bought it not too long ago on 11 June 2020, so I doubt there should be any hardware issues? Did a full restore on 3 Nov 2020, but it still freezes after leaving it idle for a few hours. Here are my PC specs: r7 3700x msi x570 tomahawk WIFI gskill trident z neo 3600mhz 32gb kit samsung 970evo plus 500gb nvme m.2 toshiba p300 2tb 7200rpm msi rtx2060 super 8gb gaming x seasonic focus+ gx 750w 80+ gold Windows specs: Edition Windows 10 Home Version 20H2 Installed on ‎3/‎11/‎2020 OS build 19042.630 Experience Windows Feature Experience Pack 120.2212.31.0

I have been having this exact issue with my new build PC. It's a Ryzen processor with an Nvidia GPU. Originally I had Windows 11 installed and after i had left it idol for sometime or I tried to open an Origin game it would so into the freeze state OP described so well. I have gone back to Windows 10 on it now as it seems to recover better from the freeze's better than 11 which just corrupts which results in a repair installation. I'm going to try the "C-State" fix first and then if that doesn't work I will go down the rout of checking iCue or wallpaper engine. Im hoping it was a simple as changing a setting in the BIOS as ive been thinking it is a hardware fault somewhere. Specs: Ryzen 9 5900x ROG Strix Mobo RTX 3080ti Fingers crossed this fix's it, this thread has been more helpful than from people "in the know" at various companies

I've been having the exact same issue as described in this thread. I hope the CAM software gets an update to address this soon. I just turned off my CAM software today after having this issue since updating to the 20H2 update back in September. I had no issues prior to 20H2. I too also thought it was a GPU issue due to having 3 monitors hooked up to my graphics card, but I don't have any way of testing that. It wasn't until today that I noticed that it seemed to be crashing primarily when engaging with the PC after it had been idling for a little bit (even when it's playing YouTube video's). Stumbled on this thread when searching that specific symptom. old Ryzen 5 - 2600 Gigabyte B450 Pro wifi GTX 1660ti - 6GB 16GB RAM NZXT H500i case with CAM hub and CAM software. I just upgraded my CPU and MOBO last week hoping that would solve my issue. That did not solve my issue (also did a fresh install then as well). I also tried changing out the RAM in December and that didn't help either. I also tried 2 clean installs over the course of a couple months and rolling back display drivers and not using GeForce game ready drivers - made the mistake of doing a fresh install before trying to roll back the update when I did it in September so I couldn't roll back to the previous version of Windows - but none of that helped. . current Ryzen 7 5800x Asus B550 Gaming F GTX 1660ti - 6GB 64GB RAM NZXT H500i case with CAM hub and CAM software. I'm very grateful for all the work that everyone has put into this thread! Seriously hoping that this issue will no longer haunt my dreams.

PC freezes after being left idle for a few hours

Anonymous

Hi all, my computer has been 'freezing' after bring left idle ever since i updated to Windows Version 20H2. Actually it might not even be the update but I'm not quite sure what is the issue here also :(

Here's what happened:

Left computer on overnight, with google chrome and telegram messenger minimized
In the morning, opened up chrome (at the YouTube page since last night), clicking on buttons on the website doesn't do anything. The start button still works, but clicking on any apps wont do anything. Also, I've realized that the telegram animated stickers previews are now all not moving anymore, and so did my animated wallpaper.
Used my phone to try to connect to my computer via Google remote desktop, says my computer is offline??

I'm using a custom build PC, bought it not too long ago on 11 June 2020, so I doubt there should be any hardware issues?

Did a full restore on 3 Nov 2020, but it still freezes after leaving it idle for a few hours.

Here are my PC specs:

r7 3700x

msi x570 tomahawk WIFI

gskill trident z neo 3600mhz 32gb kit

samsung 970evo plus 500gb nvme m.2

toshiba p300 2tb 7200rpm

msi rtx2060 super 8gb gaming x

seasonic focus+ gx 750w 80+ gold

Windows specs:

Edition Windows 10 Home

Version 20H2

Installed on ‎3/‎11/‎2020

OS build 19042.630

Experience Windows Feature Experience Pack 120.2212.31.0

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Had the exact same symptoms as OP ever since i upgraded from a Ryzen 7 1700 to a 3700x on a Asus Crosshair VI Hero. Tried pretty much everything the internet suggested although i dont even use Corsair Link or NZXT CAM, i've been using the old Aura Sync to control my RGB.

For the people still searching for a solution, try to disable Global C-state control in the BIOS:

I tried that as a last effort before returning the processor back but after1 week of use i have yet to experience a "freeze" with the C-state Control disabled.

I will report back in case i get another freeze but so far it seemed to solve my "freezing" problem.

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42 additional answers

Anonymous

2021-11-12T19:31:41+00:00

I have been having this exact issue with my new build PC. It's a Ryzen processor with an Nvidia GPU. Originally I had Windows 11 installed and after i had left it idol for sometime or I tried to open an Origin game it would so into the freeze state OP described so well. I have gone back to Windows 10 on it now as it seems to recover better from the freeze's better than 11 which just corrupts which results in a repair installation.

I'm going to try the "C-State" fix first and then if that doesn't work I will go down the rout of checking iCue or wallpaper engine.

Im hoping it was a simple as changing a setting in the BIOS as ive been thinking it is a hardware fault somewhere.

Specs:

Ryzen 9 5900x

ROG Strix Mobo

RTX 3080ti

Fingers crossed this fix's it, this thread has been more helpful than from people "in the know" at various companies
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Anonymous

2021-03-17T20:38:25+00:00

I've been having the exact same issue as described in this thread. I hope the CAM software gets an update to address this soon. I just turned off my CAM software today after having this issue since updating to the 20H2 update back in September. I had no issues prior to 20H2. I too also thought it was a GPU issue due to having 3 monitors hooked up to my graphics card, but I don't have any way of testing that. It wasn't until today that I noticed that it seemed to be crashing primarily when engaging with the PC after it had been idling for a little bit (even when it's playing YouTube video's). Stumbled on this thread when searching that specific symptom.

old

Ryzen 5 - 2600

Gigabyte B450 Pro wifi

GTX 1660ti - 6GB

16GB RAM

NZXT H500i case with CAM hub and CAM software.

I just upgraded my CPU and MOBO last week hoping that would solve my issue. That did not solve my issue (also did a fresh install then as well). I also tried changing out the RAM in December and that didn't help either. I also tried 2 clean installs over the course of a couple months and rolling back display drivers and not using GeForce game ready drivers - made the mistake of doing a fresh install before trying to roll back the update when I did it in September so I couldn't roll back to the previous version of Windows - but none of that helped. .

current

Ryzen 7 5800x

Asus B550 Gaming F

GTX 1660ti - 6GB

64GB RAM

NZXT H500i case with CAM hub and CAM software.

I'm very grateful for all the work that everyone has put into this thread! Seriously hoping that this issue will no longer haunt my dreams.
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