PC freezes after being left idle for a few hours

Anonymous
2020-12-05T05:23:57+00:00

Hi all, my computer has been 'freezing' after bring left idle ever since i updated to Windows Version 20H2. Actually it might not even be the update but I'm not quite sure what is the issue here also :(

Here's what happened:

  • Left computer on overnight, with google chrome and telegram messenger minimized
  • In the morning, opened up chrome (at the YouTube page since last night), clicking on buttons on the website doesn't do anything. The start button still works, but clicking on any apps wont do anything. Also, I've realized that the telegram animated stickers previews are now all not moving anymore, and so did my animated wallpaper.
  • Used my phone to try to connect to my computer via Google remote desktop, says my computer is offline??

I'm using a custom build PC, bought it not too long ago on 11 June 2020, so I doubt there should be any hardware issues?

Did a full restore on 3 Nov 2020, but it still freezes after leaving it idle for a few hours.

Here are my PC specs:

r7 3700x

msi x570 tomahawk WIFI

gskill trident z neo 3600mhz 32gb kit

samsung 970evo plus 500gb nvme m.2

toshiba p300 2tb 7200rpm

msi rtx2060 super 8gb gaming x 

seasonic focus+ gx 750w 80+ gold

Windows specs:

Edition Windows 10 Home

Version 20H2

Installed on ‎3/‎11/‎2020

OS build 19042.630

Experience Windows Feature Experience Pack 120.2212.31.0

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2021-05-23T11:03:39+00:00

Had the exact same symptoms as OP ever since i upgraded from a Ryzen 7 1700 to a 3700x on a Asus Crosshair VI Hero. Tried pretty much everything the internet suggested although i dont even use Corsair Link or NZXT CAM, i've been using the old Aura Sync to control my RGB. 

For the people still searching for a solution, try to disable Global C-state control in the BIOS: 

I tried that as a last effort before returning the processor back but after1 week of use i have yet to experience a "freeze" with the C-state Control disabled. 

I will report back in case i get another freeze but so far it seemed to solve my "freezing" problem.

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  1. Anonymous
    2020-12-05T18:27:44+00:00

    When it freezes it acts like something I've never seen before with my past computers. When frozen I can still move my mouse, and if I hover over something it shows the little graphic that I've hovered over it. I can move the windows of programs around the screen but I can't exit or minimize. I'm not able to ctrl + alt + delete or esc, I can't open task manager. I can't shut down through the start menu. The only thing I can do is shut it off by pressing the power button on the PC.

    All my drivers are up to date and when I troubleshoot it doesn't detect any issues. I've seen a couple threads on here where people describe the same problems I'm having but they are on older PCs so I thought I'd make my own post.

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  2. Anonymous
    2021-01-08T21:11:47+00:00

    My PC has been freezing randomly after updating to 20H2 as well. If i leave the PC on idle for even 10 minutes, ill come back to windows 10 basically unresponsive. I can move my mouse and right click but can't open any programs or windows. Shutdown/Restart does not work and i am forced to do a hard reset. 

    It baffles me how Microsoft can mess up so bad. I use my PC for work/gaming and need it to be stable. Windows 10 is becoming a complete unstable mess with every new update. No wonder so many people still use windows 7. 

    My Main Specs are:

    Ryzen 3700x

    Gigabyte x570 Aorus Pro

    Corsair Vengeance RGB Pro 3000mhz 16gb

    AMD VEGA 64 GPU

    850 Watt Super Flower Leadex 3 PSU

    Samsung 970 Evo 1tb Nvme M.2

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  3. Anonymous
    2020-12-14T20:01:48+00:00

    Hey, 

    Just want to say I've been having freezing issues like you as well and I agree I think its from the 20H2 update. I have microphone issues since that update as well and I confirmed that by applying and rolling back the update to another one of my custom PCs because the issue arose then went away by doing that. This update has been a mess and I have the same issue where the computer freezes after idling, but everything is up to date. I also use chrome remote desktop and cant access my PC, so when I actually see it in person, its locked up and have to do a hard reset. Also my screen flickers all the time now before starting a video or closing out of one since this update. I'm just annoyed and wish I could've never applied this 20H2 update because they sent out buggy garbage on my pc and still no patches to be found

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  4. Anonymous
    2021-03-03T14:47:23+00:00

    What cooler are you using? I've seen on some forums that its seems to be NZXT Cam causing the issues. I will uninstall mine and see if it resolves the problem

    Just a update.

    It has been roughly day since I disabled NZXT Cam from start up, so far not had the freezing issue. seems to be more of an issue with custom build PC from what I can tell

    MY SPECS

    Ryzen 5 5600x

    MPG MSI x570 Carbon Gaming pro wifi

    Corsair vengeance 16GB 3200 Mhz

    NZXT Z63

    R9 390 8GB

    sabrent rocket 1tb nvme m.2

    Windows 10 pro 20H2

    Contacting NZXT to see if the have solution cause I need it to control my fan curves

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