Windows 10 mail printing on one quarter of page

Anonymous
2020-12-11T17:11:04+00:00

Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

Printing a test page is normal.

Print from Word is normal.

I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

Here is the print preview (normal).

Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-15T04:37:15+00:00

    Quite sure it is a Win 10 update (not sure which one though). I get the same tiny print option on my main machine BUT - when I print from a computer without the update, it prints fine. Any idea if this is getting fixed?

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  2. Anonymous
    2020-12-15T07:12:14+00:00

    (a) Do the computers have the same version of Mail, at "Mail, Settings (gear at bottom), About"? The troublesome one we know about is Version 16005.13426.20316.0.

    (b) Do the computers print to the same printer? I suspect that a printer that hasn't the capability to squash & quarter an image might just print it normally.

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  3. Anonymous
    2020-12-15T12:07:53+00:00

    I can't find what you mean but I just downloaded Version 20H2 (said downloads available) and it didn't make a difference.  According to the replies, different printers were used so it is definitely a Microsoft problem.

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  4. Anonymous
    2020-12-15T13:15:56+00:00

    Good one -- simpler than my suggestion

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  5. Anonymous
    2020-12-15T13:18:01+00:00

    I also have the same problem which started around Dec 11.  I have a Canon printer, and the size of the printout is about the size of a business card.  Have spent countless hours trying to get to the bottom of this without success.  I suspect that it has something to do with a recent Microsoft update.  All other printouts aside from the Mail10 ones are all right. HELP!!!!!

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