Windows 10 mail printing on one quarter of page

Anonymous
2020-12-11T17:11:04+00:00

Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

Printing a test page is normal.

Print from Word is normal.

I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

Here is the print preview (normal).

Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-17T18:08:17+00:00

    Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

    Printing a test page is normal.

    Print from Word is normal.

    I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

    Here is the print preview (normal).

    Image

    Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

    Image

    Windows 10

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  2. Anonymous
    2020-12-17T17:49:06+00:00

    It's working fine now.  I don't see anything in my Windows Update history, so no idea what fixed it.

    I never got a reply from Microsoft, but a post on the HP forum informed me that it was fixed.

    Feels like I just woke up from a bad dream - yes, it seems to be fixed!!

    Thanks everyone!

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  3. Anonymous
    2020-12-17T17:39:20+00:00

    It's working fine now.  I don't see anything in my Windows Update history, so no idea what fixed it.

    I never got a reply from Microsoft, but a post on the HP forum informed me that it was fixed.

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  4. Anonymous
    2020-12-17T17:36:30+00:00

    Thank goodness MS are not contributing software for driverless vehicles!.......or are they?

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  5. Anonymous
    2020-12-17T17:21:17+00:00

    Just discovered this yesterday.  I ended up printing the email I needed from my phone, so this is definitely a Windows issue.  Thanks for posting this as I was tearing my hair out checking settings and nothing was out of line.

    Yes. A simple announcement by MS could have saved many of us hours of frustration. Not to mention releasing an update without thoroughly testing it. Still crickets.

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