Windows 10 mail printing on one quarter of page

Anonymous
2020-12-11T17:11:04+00:00

Today, I printed an email from Windows 10 Mail.  The Mail app version is Version 16005.13426.20316.0.  I printed by clicking the "..." at top right, then selecting Print.  I was printing to letter sized paper.  Print preview looks normal.  However, when I print, the print is compressed into 1/4 of the page, and is so tiny as to be illegible.  The entire page prints in the top left quarter of the paper.

Printing a test page is normal.

Print from Word is normal.

I have tried more than one emails from Mail, and they print the tiny version to the top left quarter of the sheet.  It happens whether I print on one side or double-sided.

Here is the print preview (normal).

Here is a scan of the paper sheet.  The actual printout is only in the top left corner.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-12-12T15:39:26+00:00

    We have the same problem on our Kyocera MFP units, and brother printers.

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  2. Anonymous
    2020-12-12T15:32:25+00:00

    I have exactly the same issue. I am printing to an HP 6975 OfficeJet Pro. 

    Fortunately I can print my mail from the Xfinity Connect mail host domain or my iPhone without any problems. Two days sgo I raised matter with Windows Support who, despite my better instincts, took me through trial and error scenarios ( PowerShell, uninstall/re-install Mail App, Sytem Restore, Mail,Calendar updates) for 3 hours.

    I got the distinct feeling that I was educating them to an ussue they had no kniwledge of!

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  3. Anonymous
    2020-12-12T13:55:08+00:00

    Same problem here with a brother printer. Anyway only Windows 10 mail app is giving the problem

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  4. Anonymous
    2020-12-12T12:23:52+00:00

    I get this same issue on brother printers as well as HP

    I tried 3 different computers

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  5. Anonymous
    2020-12-12T10:02:06+00:00

    Just got the same problem on my Canon iP4900!

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