Recurring ntoskrnl.exe crashes and BSODs on a new PC with random BugCheck causes and different drivers - help needed!

Anonymous
2020-12-26T09:53:33+00:00

AVE...

I have a constant problem with running Windows 10 on a new PC. First crashes were caused by faulty PSU, but I replaced it already. Other components (CPU, GPU, motherboard, SSD, RAM) are brand new. I have two old hard drives too, but I use them for storage only.

I have random BSODs with random BugCheck errors, all indicating the culprit to be ntoskrnl.exe with address 3f5780. No matter what I do, I can't avoid BSODs 3-5 times a day. Things I did:

  1. DISM and SFC, multiple times. Found some corrupt files on two occasions, fixed them, no results.
  2. Driver Verifier #1, found problems with ene.sys (Gigabyte RGB Fusion and related bloatware). Cleared it all out and removed offending file. Didn\t work.
  3. Driver Verifier #2, this time it was AmdTools64.sys, removed all amd*.sys files just in case. Didn't help.
  4. Driver Verifier #3, Avast VM driver sys file this time. At that point I decided it's not the drivers, it's something else.
  5. I ran MemTest 86 on my memory (which is overclocked by XMP profile). No errors. Also state of overclocking has no effect on the BSODs.
  6. I checked temperatures, ran AIDA64 stability tests, ran Fumark test on GPU, no problems with that since PSU was replaced.
  7. Last night I ran Media Creation Tool to overwrite the entire OS. I had 3 BSODs since, including one while writing this.

I had following BugChecks (as shown by BlueScreen View):

0x0000003b (00000000c0000005, fffff8056b0087de, ffffc58c841def40, 0000000000000000)

0x00000001 (00007ff9f8a0c074, 0000000000000000, 000000000000ffff, ffff8707`88461b80)

0x00000139 (000000000000001e, ffffdd09f7f28f50, ffffdd09f7f28ea8, 0000000000000000)

0x00000139 (000000000000001e, ffffcb0f5f40cf50, ffffcb0f5f40cea8, 0000000000000000)

All logs, minidumps and last memory dump file are here:

https://drive.google.com/file/d/1dL6jaLUunthZNOxaFSTEAC2VT5g4iNaj/view?usp=sharing

EDIT:

Just had another BSOD. This time with XMP disabled. BlueScreen View says:

0x00000133 (0000000000000000, 0000000000000501, 0000000000000500, fffff800444fa320)

with ntoskrnl.exe+3f5780, as always. File version: 10.0.19041.685 (WinBuild.160101.0800).

HELP!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

102 answers

Sort by: Most helpful
  1. Anonymous
    2021-02-18T09:35:20+00:00

    I'll try that this afternoon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-02-17T09:28:53+00:00

    Glad to hear that! :)

    But for me, better I overclocked my CPU to 4Ghz (mine is 3700x) rather than disable CPB completely... At least I don't have to get much performance impact.. :D

    Finally, we have our alternative way for dealing with this **** OS!!! ;)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-02-17T07:40:23+00:00

    When clock boosting is enabled, the clocks for each core get increased on demand, that generates more heat, so when core reaches thermal limit, clock is dropped below the normal operating frequency to reduce heat faster. So during operation cores are boosted for some time, and slowed down for some time. With good cooling they can stay boosted for far longer, which gives better average performance. Without boosting all cores run on normal operating frequency, they never drop, they never increase, average performance is better than boosted version with inefficient cooling. One could manually increase the clocks to get better performance at a cost of higher temperatures...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2021-01-27T13:31:34+00:00

    My PC started crashing in the middle of the night while it was idle every night.  It has always been pretty stable for the past year.  I don't have any overclocking enabled.  A few of these crashes have had dumps pointing to the same error: ntoskrnl.exe + 3f5780

    Looking back, the crashes started immediately after Windows update applied KB4598242, KB4586876 and KB4598481 on Jan. 13th.  I uninstalled the first two packages but was not allowed to uninstall KB459481.  The problems continued after I uninstalled the first two.  I have since reapplied those and all updates, including updating to 20H2 and all optional driver updates.  I updated my BIOS to the latest and graphics drivers to the latest and still am crashing while idle once a day or so.

    System Info:

    • CPU: Ryzen 7 3800X
    • RAM: G.Skill Ripjaws V 3600MHz CL19 2x16GB
    • Motherboard: ASRock X570 Steel Legend Wifi
    • GPU: ASUS Radeon RX 5700 XT 8GB
    • SSD: Intel 660p 1.02TB M.2-2280 NVMe
    • PSU: EVGA 750W 80+ Gold
    • OS: Windows 10 Home 10.0.19042 (currently)

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2021-01-27T03:55:41+00:00

    I'm dealing with the same thing. May I ask what your system is? I found this post on reddit but no solution yet: https://www.reddit.com/r/buildapc/comments/kpjmqf/bluescreen\_every\_couple\_of\_hours\_ntoskrnlexe/?sort=new

    Was this answer helpful?

    0 comments No comments