Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-11-28T23:59:46+00:00

    I posted this on the other page. Generally anything I have done with drivers, etc has done nothing. But some of the changes that effect sleep/hibernate and power settings have increased stability.

    I don't know anything about hardware, but yes something to do with the power and interrupts and having a dual GPU system. The 99% max processor state may work as well, but not sure if this applies to the BSOD often occurring after sleep, during youtube etc. problem.

    Not sure if you tried the TDR TDRddidelay settings.

    SOLUTION TWO: (Tdr & TdrDdiDelay).

    SOLUTION THREE: (Link State Power Management).

    SOLUTION FOUR: (NVIDIA Power Management Settings).

    https://egpu.io/forums/pc-setup/guide-generic-windows-10-solutions-for-egpu-bsod-crashing-and-system-freezing-link-state-power-management-tdrdelay-tdrddidelay-nvidia-power-management-settings/#post-97700

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  2. Anonymous
    2021-11-30T01:03:57+00:00

    Wakawakawa

    These are really interesting ideas...thanks! I'm short on play-around-with-the-computer time right now, but you've given me some ideas. Much appreciated! And post you linked to is well written and concise, to boot!

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  3. Anonymous
    2021-12-11T16:05:05+00:00

    Hi everyone! I got last month an Asus Tuf Dash 15 with I7 11th CPU with a RTX 3060.

    I have the same issue with blue screen "tdr failure nvlddmkm".

    I tried a few methods with technician´s help, but it still happend.

    Now i am going to try changing the Link State Power Managment to off.

    The problem appears during watching a video on youtube or anything else that not consume a lot of energy. When im playing the laptop goes Ok.

    I cant try the "AMD controller method" cause the laptop has an Intel CPU.

    Hope you all could solve this problem.

    Greetings from Argentina!

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  4. Anonymous
    2021-12-15T05:27:02+00:00

    I had this exact same problem. I already posted a few times in this thread.

    I have been problem free for 3 weeks now.

    Sometimes after coming out of hibernate in the first minute or two, if I am using Chrome and especially Youtube, Chrome will seem to hang for about 5 seconds when the sound is playing fine. Everything then catches up and no problem. I suspect this same issue was previously causing my system to BSOD (ultimately I think this is being caused by faulty hardware, but maybe it can be avoided by system settings).

    Here is what I did most recently, which I think solved the problem.

    The three things I did that seemed to have fixed or at least improved the problem were

    Use System Files Utility Checker to Fix System Files

    type sfc /scannow and press Enter. (it found corrupted files)

    Turn Link State Power Management Off

    You can see Link State Power Managementin the Power Options of your system’s Control Panel. 

    (Also set video card to prefer maximum performance)

    Turn off Sleep, let the PC go directly to hibernate (this was suggested by a random guy somewhere. He state the hibernate was more more stable and less buggy than sleep in Windows10)

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  5. Anonymous
    2021-12-24T01:45:06+00:00

    Only crash when I use windows or silent mode in Armoury Crate while watching videos of youtube. In performance and turbo It never crash

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