Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-07-16T10:19:20+00:00

    That solution is actually mentioned in this thread. Also, did you uninstall armoury crate? I believe that's also part of the solution.

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  2. Anonymous
    2023-07-16T18:38:10+00:00

    It is listed, but it was done so long after I had moved on and sought other answers myself. And I factory reset my laptop twice fully, and never installed any of the ASUS software that it came with originally. Armory Crate isn't on my laptop, and that is sad as I now have no way of controlling my fans.

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  3. Anonymous
    2023-08-09T20:35:59+00:00

    Hey I was having the same issue so I did a lot all the way to a full wipe of the computer still didn't help so since I had warenty on it took it to office deepo. After waiting for a few days I got a message that the computer was a defect and unfixable so I could come and pick a totaly new computer. In the end I picked the same type of computer and all was fine until it started crashing again I think it might be a problem with the ASUS TUF gaming A15.

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  4. Anonymous
    2023-08-09T20:57:25+00:00

    Πήρα το λάπτοπ σε έναν τεχνικό και μου είπε ότι η μητρική πρέπει να έχει πρόβλημα... και δεν αξίζει να το φτιάξω... είναι πρόβλημα ASUS

    Αγόρασα καινούργιο laptop γιατί η κατάσταση ήταν εφιάλτης, δυστυχώς η εγγύηση που έχω δεν ισχύει αλλά θα στείλω email στην ASUS για να εκφράσω την αγανάκτησή μου...

    ASUS TUF GAMING A17

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  5. Anonymous
    2023-08-12T23:50:00+00:00

    I finally, after months of digging through reddit, found a solution that has thus far ended my laptop issue of BSOD every few minutes.

    https://www.reddit.com/r/ZephyrusG14/comments/gho535/important_update_to_properly_disable_boosting/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

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