Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-01-11T15:56:08+00:00

    Many of mine have either Driver, IRQL or Page in them. My guess is that there's something wrong with the RAM controller or the sticks. Where did you buy yours, and who did you send it to ? I'm from France too and bought mine at Boulanger

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  2. Anonymous
    2021-01-13T13:11:02+00:00

    Mine from Darty Fnac. 

    But here the seller doesn't matter, ASUS clearly has some trouble during their laptop production. Try SAV, not from Boulanger but from ASUS directly.

    For BSOD error, no TDR_video_delay or something near ?

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  3. Anonymous
    2021-03-12T07:12:04+00:00

    Anyone have a solution to this? I have the exact same issue and it's really frequent, especially on YouTube videos as well. Does anyone know how to fix it?

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