Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-03-12T14:42:13+00:00

    Im facing the same issue. aby updates?

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  2. Anonymous
    2023-03-19T20:38:42+00:00

    Hi, so, a couple weeks ago I changed the settings of the Energy Power Plan to Efficient Aggressive on my ASUS A15.

    I have only had once BSOD but it seems to work fine except by the fact that my computer has been disconnecting from 5G wifi webs like once or twice a day.

    I remember read a guy who said that the BSOD was caused by something related with the network connection. They said they replaced the wifi card (something like that) and the BSOD stopped from there.

    I would like to know if someone else have encountered the same problem with their wifi connection like me.

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  3. Anonymous
    2023-03-20T17:10:17+00:00

    Hi!

    I have been experiencing a lot of blue screens in the past 3 months. They occur pretty randomly; initially, it was once or twice a week, but this week it has happened at least 5 times. I own an Asus TUF A15 with Ryzen 4900H and RTX 2060, and I use it for school and gaming. When gaming it never crashes, at least not yet... Sometimes, it crashes even when I'm sitting at my desk and not using the computer.

    I tried using WinDbg to figure out where the problem could be coming from, but it's beyond my knowledge. This week, I also tried testing the RAM with Windows Memory Diagnostic, but nothing came up.

    I tried Driver Verifier with this link : http://answers.microsoft.com/en-us/windows/wiki/windows\_other-system/driver-verifier-tracking-down-a-mis-behaving/f5cb4faf-556b-4b6d-95b3-c48669e4c983 

    And now the system crash before I reach the desktop, I tried disable Verifier with the command prompt option on this link : https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html 

    But nothing changed : ![Image](https://learn-attachment.microsoft.com/api/attachments/a5f4bdec-fa21-45b0-bf03-1f922cedbbc9?platform=QnA

    Now I’m trying to restore from a restore point but for all the restore point, no one seems to work.

    What’s the next step? Erase everything and reinstall?

    Or is there any option?

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  4. Anonymous
    2023-03-20T19:35:30+00:00

    I have since returned my laptop due to all the blue screens. Before I did, it was complaining about the wifi driver. I updated it the driver, but it still complained.

    Mine also never crashed while I was gaming.

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  5. Anonymous
    2023-03-20T20:57:01+00:00

    Hey I had the same problem. I have the same pc but with the cheaper 1660ti gpu. My processor was constantly overclocking the heck out of one core for no reason, I lowered it's power availability to 90% in the following way, and this fixed my issues, albeit, my computer is a little slower because it cant overclock itself anymore. Press Win + R to launch the Run command box. Type Control Panel in the text input area and hit the enter key.

    1. Control Panel will launch. Find and click on the Power Options feature.
    2. Click on the Change plan settings option located next to the active power plan of your system.
    3. Then click on the Change advanced power settings. A new Power Options window will launch.
    4. Find and expand the Processor Power Management option. Click on the Maximum processor state option and edit the values. It will be 100 percent by default.
    5. Also you will have to lower the Minimum processor state. I lowered them both to 90% but you could do 95% to see if that works for you.

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