Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-01-20T13:42:00+00:00

    I ended up taking the notebook to a service center. They replaced the motherboard. Since that, the machine is free of freezing and green screen.

    So, probably a high percentage of the notebooks with issues are hardware related. In any case, a product poorly engineered if you ask me.

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  2. Anonymous
    2022-01-20T18:06:05+00:00

    Matías Sepúlveda Pradenas - Couldn't agree more--it's a poorly engineered product. I should have sent it in while still under warranty, but I couldn't be without a computer as all my work is computer-based. Ugh. Finally bought a new computer and now I'm pursuing my issues via Asus' office of the president. We'll see how that goes.

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  3. Anonymous
    2022-02-20T19:12:09+00:00

    For me it was RAM, after changing the RAM it finally fixed and not crashing since last one month.

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  4. Anonymous
    2022-03-27T03:50:31+00:00

    Has this issue been resolved already this time? Is there now an available remedy to this problem?

    My ASUS TUF GAMING A15 still keeps freezing from time to time. I've kept updating my drivers both through windows update and MyASUS diagnostic test, yet the problem still persists.

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  5. Anonymous
    2022-03-27T09:09:35+00:00

    Has this issue been resolved already this time? Is there now an available remedy to this problem?

    My ASUS TUF GAMING A15 still keeps freezing from time to time. I've kept updating my drivers both through windows update and MyASUS diagnostic test, yet the problem still persists.

    No. Updated to latest 218 bios and new amd chipset driver just a few days ago. There's no solution. After nearly 2 years I've given up hope of there being one. I'm just avoiding Asus laptops from now on.

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