This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.
I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.
I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.
The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.
Oh, and I can't show any memory/crash dump since nothing is generated.
Is there anything else to do, or is my computer doomed to be returned to the vendor ?
Specs :
OS : Windows 10 Family 10.0.19042
Product : Asus TUF A15 FA506IV
Memory : 16GB
GPU : NVidia RTX 2060 GDDR6 6GB
CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores
Storage : 500GB SSD Kingston OM8PCP3512F-AB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I found out the bulk of the issues with my Asus TUF A17 FA706IU (pretty much the same as the A15) was caused by the Mushkin 64GB RAM upgrade. Once I replaced the Mushkin RAM with G.SKILL Ripjaws 64GB nearly all issues vanished. I still have the rare black screen and have to reboot, but it's not at all common. Very livable.
The only other issue is that the laptop doesn't play friendly with Windows 11: Occasional system freezes, slow downs, etc. System is definitely more buggy with 11 than 10.
I managed to solve the issue by:
I am not sure which one of these helped, but I think switching off Windows Defender Firewall
to answer your question. the first time i had a stable windows install it was roughly a month where i was stable. i would use it for about 2 hours average in a day but i did not document my steps of fixing it. then i upgrade with a 1tb ssd and started getting bsod again and my windows install that was stable which was on a sata ssd got corrupted since when i popped it back on to clone it. the other windows manager somehow corrupted my start up on it. so it would do a weird start up telling me to fix start up problem which it would keep going back to it. so i just reinstalled windows.
i did a rough documentation that list my rough steps to solve the problem on my original post. i warn you that i could have just gotten lucky with on or two of the steps and i do not know which one resolved it.
make sure you install both amd and nvidia software. i did write up a what i did to resolve edit to my original post if you want a long winded explanation.
so i recently made a mistake. i decided to upgrade my ssd and totally thought i can fix it again. i am trying to figure it out again. but my stable windows 11 install is gone now and i am getting bsod again. i might change the wifi card again tomorrow and see if it helps again. btw i switched to a dual channel ddr4 2666 just to try to see if it is ram issue and i am still getting bsod.
i will update as i problem solve it again.
