Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2023-02-15T13:00:47+00:00

    I replaced a WiFi card module with another from some lenovo laptop. No BSOD since then (almost a year)

    Just keeping you informed.

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  2. Anonymous
    2023-02-12T08:37:45+00:00

    Asus tuf a15 FA506IV

    Ryzen 7 4800H

    NVIDIA 2060

    32gb 2667 ram

    Intel (Solidigm) SSD 660p 2tb

    Windows 11 10.0.22621 build 22621

    Bios 320

    reddit thread that fixed my problem finally I set up a power plan for everyday normal gaming and watching videos etc.. set the boost to efficient aggressive. No more wild fluctuating boosts at idle/low load spiking to 4.3ghz. idle Temps in the 40c's and best of all no black screens or random resets. Core clock runs around stock but will still boost at over 60% load instead of all the time. Way better than the 99% power state workaround that others have suggested.Have a second power plan for heavy gaming with the aggressive boost if needed.

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  3. Anonymous
    2022-12-04T00:21:09+00:00

    Hello, how has been you A15? im having the same issues and im trying to fix it

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  4. Anonymous
    2022-11-10T14:01:56+00:00

    I finally solved this problem by uninstalling Armory Crate. It probably installed some buggy drivers, that were removed with Armory Crate. I haven't had a crash for 4 days, while before I had 1-3 every day.

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  5. Anonymous
    2022-10-21T13:34:14+00:00

    Hello

    I had the same issue for 2 years now with a laptop similar specs:

    Device name Legion 5

    Processor AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

    Installed RAM 16.0 GB (15.4 GB usable)

    GPU RTX 2060

    Motherboard 82B1

    System type 64-bit operating system, x64-based processor

    Edition Windows 11 Home

    Version 22H2

    Installed on 10/‎5/‎2022

    If the laptop is just in idle or if its runing chrome it goes BSOD in 2 or 3 minutes, if the laptop is runing a low demanding game like terraria or stardrew valley it crashes or goes BOSD. However if playing high demanding games like witcher 3 or lost ark it does not crash or BOSD normally.

    I've tried to update every single driver, run all troubleshootings and all that stuff but nothings works. The only 2 solutions I've found so far that works are:

    1. As people have mention here to lower the maximum power state of the processor to 99% on the Control Panel/ Hardware and Sound/Power options/Edit Plan settings/Change Advance power settings. (this solution works if I'm just using only chrome. If I try to play games and use chrome while in this profile it goes BSOD after a few minutes)
    2. This solution is what I use every day since I found out Ryzen 7 4800h has some issues in general.

    First I set the power of the cpu to 100% (If I had it on 99% for some reason) then I open 2 instances of Bluestacks 5 and let them on the background all the time the laptop is on (curiously if I let only 1 instance it goes BOSD after a while)... Now I can open any game or app and will no longer BSOD or crash during the day. bluestacks doesn't sponsor me or anything Is just I noticed this works to keep the cpu stable and don't crash.

    I hope this works for some of you while a real solution with this cpu is found. If someone finds a real solution please share the Step by Step process to fix this constant BOSD.

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