Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-04-28T10:57:54+00:00

    I have a similar problem for 9 months now. A clean reinstallation of Windows does not help. Replacing drivers with any does not help. Rolling back drivers does not help. Nothing helps. Did something help you? Did the motherboard replacement help?

    Same. Been happening, as far as I recall, since I got it over half a year ago.  TUF A15 fa506iv. Just updated to bios version 316.

    Solutions attempted so far, to no avail:

    Reinstall GPU drivers. 10 times.

    Updating to latest BIOS (314-316). 3 times.

    Reinstall Windows. Different versions. 3 times.

    Uninstall GPU drivers using DDU and update to latest. Twice.

    Install OEM drivers. 3 times.

    Memory diagnostic. Once.

    Switching HDMI cable. 3 times.

    Toggle Hyper-V in Win optional features. 5 times.

    Removing USB peripherals. 4 times.

    No minidumps end up being created, since it’s seemingly NOT a GSoD or BSoD.

    Only temporary fix is a cold reset.

    Also it’s pretty random. It can occur while I browse the web, watch YT, or play a game. Even just have music playing in the background or be away from the computer just to come back to the green/black screen. Completely and utterly random.

    Occurs anywhere from once every 3 days or as soon as 2 minutes after booting into Windows. All that’s certain is that it will happen, it’s just a matter of when.

    Interestingly, nothing stands out in Event Viewer, and I've checked (literally) dozens of times. Looking at the timestamps of when the black/green screen occurs and any event that corresponds to the time, give or take a minute or two, when it happens shows nothing that could explain it. And what few suspicions that there were seemed to be one offs.

    Solutions I'd like to try, but haven't because of needing to use the laptop at all times using its current configs:

    1. Turn off Hyper-V in BIOS.
    2. Run Linux.

    EDIT:

    Over a week after posting this, I've tried Fadjri Aladin's suggestion (of setting maximum processor state to 99%) on the first page, and haven't yet experienced the crash. So it seems like an issue with either the CPU itself, or the chipset drivers, or the governor/scheduler. Note that it's not heating related because the crash happens while temps are in the 60s or 70s c regularly, while on the other hand remain stable under load of near 95-105 c during heavy gaming.

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  2. Anonymous
    2021-04-05T07:29:15+00:00

    I have a similar problem for 9 months now. A clean reinstallation of Windows does not help. Replacing drivers with any does not help. Rolling back drivers does not help. Nothing helps. Did something help you? Did the motherboard replacement help?

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    10+ people found this answer helpful.
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  3. Anonymous
    2021-03-22T07:41:44+00:00

    Well as I said in my first message, my computer only crashes when I'm not playing. Sometimes it even crashes on start, before displaying the windows login screen

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