Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-11-28T19:48:08+00:00

    Same issues here, only on an Asus TUF A17 FA706IU (same CPU). Crashes, G/BSOD, freezing on sleep, random reboots w/o BSOD, etc.

    And I've tried much of what everybody here as tried:

    • Clean install of Win10 and Win11 (many times!)
    • Using NVIDIA and AMD drivers as opposed to Asus-provided drivers
    • Swapped out RAM and M.2 drives 3x (meaning different RAM and M.2 drives)
    • Ran all the usual diag. software and stress-tests (no definitive results)
    • And so much more...

    I've yet to try Fadjri Aladin's solution, which a goodly number of folks on this thread have endorsed--I will try soon.

    Clearly, Asus is at fault here. We could, of course, put the onus on AMD, but it's on Asus to assure the stability of their builds.

    I've been in IT (hardware side) since the mid-late 80's and have built many custom PCs over the years and serviced 100's PCs as well. This laptop is the buggiest and most troublesome computer I've ever owned and tops the list of any I've worked over the last 30+ years. That's saying something. Most of the custom gaming rigs I've put together (for myself and my clients) have been built around Asus mobos. So I'm a fan. This machine has significantly dampened my enthusiasm for all things Asus. Sad...

    I'll report back on how it goes with Fadjri Aladin's work-a-round.

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  2. Anonymous
    2021-11-28T18:33:15+00:00

    Had to set mine to 98%, but been over a week and not a single pBSoD yet, so that's something.

    Nevertheless, considering how much I spent on this device, its primary selling point for me was the CPU juice, so to say I'm disappointed at the processing power I'm seeing would be an understatement.

    Lesson learned, no more AMD or Asus.

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  3. Anonymous
    2021-11-28T18:17:48+00:00

    same problem man and i just got it...

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  4. Anonymous
    2021-11-24T15:05:14+00:00

    Did you find any other solution? And what's the implication on gaming output?

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  5. Anonymous
    2021-11-16T05:30:53+00:00

    Hello everyone.

    At first time, I thought that the cause of the BSOD problem was the drivers. But after I reinstalled the drivers the BSOD message keeps coming back within days. So, after a couple of months without BSOD, i probably have a solution for you but it will cost your CPU power

    And here are the following steps to manage the BSOD :

    1. Right-click on the Battery logo on the taskbar
    2. Choose the power options menu
    3. Change the plan settings you are using
    4. Click on advanced power settings
    5. Look for processor power management tree
    6. Set the Minimum processor state at 99%
    7. Set the Maximum processor state at 99%

    Hope this might help you

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