This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.
I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.
I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.
The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.
Oh, and I can't show any memory/crash dump since nothing is generated.
Is there anything else to do, or is my computer doomed to be returned to the vendor ?
Specs :
OS : Windows 10 Family 10.0.19042
Product : Asus TUF A15 FA506IV
Memory : 16GB
GPU : NVidia RTX 2060 GDDR6 6GB
CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores
Storage : 500GB SSD Kingston OM8PCP3512F-AB
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi. Thanks for the recommendations. I deactivated the PCIe link power management but the notebook still giving BSOD.
I already tried many configurations, clean installation of windows 11 and even using linux. Specifically, I tried with Linux Mint and also had freezing problems.
All of that leads me to think that it is Bios or hardware related problem. I will visit a technical service the next week, but I don't have much hope.
Try the last options we post in this thread. I have the same issue.
Thanks for the advices!
I have been almost 2 weeks without a blue screen with this options.
I turned off the Link State Power Management and sleep options.
I think this is the problem when it works with low energy.
Hope the issue has gone!
I will post a few weeks later about the problem.
Happy Christmas!
Only crash when I use windows or silent mode in Armoury Crate while watching videos of youtube. In performance and turbo It never crash
I had this exact same problem. I already posted a few times in this thread.
I have been problem free for 3 weeks now.
Sometimes after coming out of hibernate in the first minute or two, if I am using Chrome and especially Youtube, Chrome will seem to hang for about 5 seconds when the sound is playing fine. Everything then catches up and no problem. I suspect this same issue was previously causing my system to BSOD (ultimately I think this is being caused by faulty hardware, but maybe it can be avoided by system settings).
Here is what I did most recently, which I think solved the problem.
The three things I did that seemed to have fixed or at least improved the problem were
Use System Files Utility Checker to Fix System Files
type sfc /scannow and press Enter. (it found corrupted files)
Turn Link State Power Management Off
You can see Link State Power Managementin the Power Options of your system’s Control Panel.
(Also set video card to prefer maximum performance)
Turn off Sleep, let the PC go directly to hibernate (this was suggested by a random guy somewhere. He state the hibernate was more more stable and less buggy than sleep in Windows10)
