Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2022-01-09T20:02:38+00:00

    Have a TUF A15 2020 model. Same issues.

    Found one thing to try. I will see how long it runs without crashing/freezing.

    1. Search in Windows 10 for “change resolution of the display”
    2. Click near the bottom, “Graphic Settings”
    3. Then click “Choose an app to set performance”
    4. Then find Chrome.exe under Program Files (x86), Google, Chrome, Application and “Add”
    5. Select the newly added Google Chrome
    6. Click “Options”
    7. Select “High Performance”

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  2. Anonymous
    2022-01-05T20:46:51+00:00

    I also have over a decade long experience with computer tech and I can't recall a problem I wasn't able to fix after exhausting all possible options. As you said it's a result of poor engineering. Asus really **** up here. But unfortunately I don't think there are enough users of these laptops to reach class action level suite. All I take from this is to avoid Asus from here on out. They used to be top notch, but guess time has taken its toll on them.

    One or a few people can start a class action lawsuit and all you need are a few dozen folks who are impacted by the issue. I don't think that that would be a problem. I'm looking into it.

    I've been building custom gaming rigs for many years and I've always relied mostly on Asus for mobos and sometimes graphics cards. They've always made solid machines. I've also owned several Asus laptops and been really happy with them. But this experience has definitely put me off Asus (and there "support" was useless), at least as far as laptops go. Sigh.

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  3. Anonymous
    2022-01-05T18:52:51+00:00

    I've seen many so many of these issues related to the Tuff A15 and A17 (which I have). I'm a computer tech and have exhausted my 30+ years experience trying to resolve these issues. I finally gave up and bought another laptop.

    I'm fairly convinced these issues are arising from poor engineering and maybe poorly written drivers.

    In all my years, I've never met such a buggy computer that resists every effort to fix the faults. I'm thinking there could be a class action law suite in this. This laptop has no stability.

    I also have over a decade long experience with computer tech and I can't recall a problem I wasn't able to fix after exhausting all possible options. As you said it's a result of poor engineering. Asus really **** up here. But unfortunately I don't think there are enough users of these laptops to reach class action level suite. All I take from this is to avoid Asus from here on out. They used to be top notch, but guess time has taken its toll on them.

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  4. Anonymous
    2022-01-05T17:45:02+00:00

    I've seen many so many of these issues related to the Tuff A15 and A17 (which I have). I'm a computer tech and have exhausted my 30+ years experience trying to resolve these issues. I finally gave up and bought another laptop.

    I'm fairly convinced these issues are arising from poor engineering and maybe poorly written drivers.

    In all my years, I've never met such a buggy computer that resists every effort to fix the faults. I'm thinking there could be a class action law suite in this. This laptop has no stability.

    Was this answer helpful?

    1 person found this answer helpful.
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  5. Anonymous
    2022-01-05T11:31:02+00:00

    Hello,

    Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

    I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

    I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

    The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

    Oh, and I can't show any memory/crash dump since nothing is generated.

    Is there anything else to do, or is my computer doomed to be returned to the vendor ?

    Specs :

    OS : Windows 10 Family 10.0.19042

    Product : Asus TUF A15 FA506IV

    Memory : 16GB

    GPU : NVidia RTX 2060 GDDR6 6GB

    CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

    Storage : 500GB SSD Kingston OM8PCP3512F-AB

    Same prob with me, i bought my laptop 3 and a half month ago. Asus Tuf A15 FA506IC with AMD Ryzen 7 4800 and RTX 3050 4GB, at the first month my laptop didnt have a problem but after 2 months whenever i set to turbo or performance mode (Armoury crate) when playing games, watching youtube and idle my laptop keep BSOD and when i check event viewer it says event ID kernel 41 kernel-power. Help me what should i do lol. New laptop feels like old **** second used device zzzz. Better stay with my Asus tuf Fx505dd with ryzen 5 and gtx 1050, i know its laggy nowadays but didnt have a problem like this.

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