Repeated crashes and BSOD on ASUS TUF A15

Anonymous
2021-01-04T15:04:31+00:00

Hello,

Several months ago I bought an gaming laptop, an Asus TUF A15 FA506IV with Windows 10 installed. Everything was fine in the first weeks, but then my computer started to crash and get BSOD randomly, except when I'm playing or using it intensively, which is weird.

I've tried everything, ranging from reinstalling drivers, to a complete reset and windows install.

I've checked RAM, disk and system files integrity, tried multiple repair tools, both Microsoft and unofficial, multiple times, installed every single driver based on Windows Update recommendations/constructor website, even used driver verifier, but nothing has changed since.

The only thing that sometimes changes is the error message of the bluescreen, when there's one. Often the screen only goes completly black, and nothing else happens.

Oh, and I can't show any memory/crash dump since nothing is generated.

Is there anything else to do, or is my computer doomed to be returned to the vendor ?

Specs :

OS : Windows 10 Family 10.0.19042

Product : Asus TUF A15 FA506IV

Memory : 16GB

GPU : NVidia RTX 2060 GDDR6 6GB

CPU : Ryzen 4800H with Radeon Graphics, 2900Mhz, 8 cores, 16 virtual cores

Storage : 500GB SSD Kingston OM8PCP3512F-AB

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-12T23:50:00+00:00

    I finally, after months of digging through reddit, found a solution that has thus far ended my laptop issue of BSOD every few minutes.

    https://www.reddit.com/r/ZephyrusG14/comments/gho535/important_update_to_properly_disable_boosting/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

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  2. Anonymous
    2023-08-09T20:57:25+00:00

    Πήρα το λάπτοπ σε έναν τεχνικό και μου είπε ότι η μητρική πρέπει να έχει πρόβλημα... και δεν αξίζει να το φτιάξω... είναι πρόβλημα ASUS

    Αγόρασα καινούργιο laptop γιατί η κατάσταση ήταν εφιάλτης, δυστυχώς η εγγύηση που έχω δεν ισχύει αλλά θα στείλω email στην ASUS για να εκφράσω την αγανάκτησή μου...

    ASUS TUF GAMING A17

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  3. Anonymous
    2022-05-23T08:44:08+00:00

    I have removed ALL the amd drivers, chipsets and installed them from amd-software-adrenalin-edition-22.5.1-minimalsetup-220509_web.exe

    Then, I physically pulled off the WiFi card.

    Have no BSODs a week already. Just keeping you informed.

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  4. Anonymous
    2022-05-14T14:46:24+00:00

    Since this is the single source of information about ASUS TUF A15 BSODs in the whole internet, I'll write my notices here, on a microsoft site, lol. No solution, just symptoms, maybe it give someone an idea later.

    > My specs are Ryzen 7 5800H and 3060

    > My BSOD is DPC_WATCHDOG_VIOLATION

    > Bluescreenview says it caused by ntoskrnl.exe

    > I have BSODs randomly in youtube, random games, unity, skype (thats why I found this topic), etc.

    > I do not want to change power states or lower TDP, so they are still default and I didn't test this workaround yet

    > After buying I had no BSODs in 6 month, they starts recently

    > VERY IMPORTANT: I have NO BSODs if I remove all AMD drivers with their amdcleanuputility-x64.exe

    > But they returns if I install drivers back

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  5. Anonymous
    2022-01-05T20:46:51+00:00

    I also have over a decade long experience with computer tech and I can't recall a problem I wasn't able to fix after exhausting all possible options. As you said it's a result of poor engineering. Asus really **** up here. But unfortunately I don't think there are enough users of these laptops to reach class action level suite. All I take from this is to avoid Asus from here on out. They used to be top notch, but guess time has taken its toll on them.

    One or a few people can start a class action lawsuit and all you need are a few dozen folks who are impacted by the issue. I don't think that that would be a problem. I'm looking into it.

    I've been building custom gaming rigs for many years and I've always relied mostly on Asus for mobos and sometimes graphics cards. They've always made solid machines. I've also owned several Asus laptops and been really happy with them. But this experience has definitely put me off Asus (and there "support" was useless), at least as far as laptops go. Sigh.

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